Poker Floor Supervisor — Lead Ops & Guest Experience

Hard Rock Hotel & Casino Ottawa; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Hard Rock Hotel & Casino invites a Poker Floor Supervisor to oversee poker games, enforce internal controls, and ensure smooth operations in accordance with game rules. You will monitor staff performance and make decisive table rulings to maintain a high standard of play.

Responsibilities include managing player ratings, maintaining a safe work environment, and delivering excellent guest service while ensuring adherence to all casino policies.

Qualifications

• Poker floor supervisory experience preferred.

Responsibilities

• Oversee poker games and table decisions.
• Prepare and submit player rating information.
• Maintain a clean, safe, hazard-free work environment.
• Control the games while ensuring rules are followed.
• Promote positive customer relations and answer poker room questions.
• Resolve customer disputes or refer to the Poker Room Shift Manager.

Job description

Seminole Hard Rock Hotel & Casino invites a Poker Floor Supervisor to oversee poker games, enforce internal controls, and ensure smooth operations in accordance with game rules. You will monitor staff performance and make decisive table rulings to maintain a high standard of play.

Responsibilities include managing player ratings, maintaining a safe work environment, and delivering excellent guest service while ensuring adherence to all casino policies.