Supervisor, Poker

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

160 Hard Rock Casino Cincinnati LLC is seeking a Poker Supervisor to lead the poker team, uphold game integrity, and ensure compliance with internal controls and Ohio CCC regulations.

The role focuses on delivering exemplary guest service, training staff, and ensuring smooth table operations while maintaining professional conduct and adherence to company policies.

Qualifications

• Must be able to get along with co-workers and work as a team.
• Excellent customer service skills are essential.
• Knowledge of casino rules, procedures and regulations related to Poker.
• Math skills and the ability to multi-task.
• Professional appearance and be a team player.

Responsibilities

• Leads and supports Poker team to deliver legendary customer service.
• Ensures Poker staff have training, tools and mindset for service excellence.
• Maintains operation integrity and manages disputes professionally.
• Ensures facilities and equipment are available and functioning.
• Informs Poker Manager and Surveillance of irregularities.

Skills

Customer service

Teamwork

Interpersonal skills

Communication

Multi-tasking

Math skills

Education

High school diploma or GED

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: Poker Supervisor

Poker Supervisor leads the poker team in order to create continuous improvement in the employee experience and service for our guests. The Poker Supervisor is responsible for overseeing game protection, integrity and maintains compliance with internal controls and Ohio Casino Control Commission regulations.

Role Responsibilities

• Leads and supports Poker team in order to create legendary customer service.
• Ensures Poker staff has the training, tools and mindset to enable them in their positions as service professionals.
• Leads the Poker team in a way that creates continuous improvements in the employee experience.
• Ensures operational and game integrity.
• Settles disputes in a professional and timely manner.
• Handles guest and employee concerns quickly and efficiently.
• Informs Poker Manager and Surveillance team of irregularities.
• Verifies issuance of credit after all necessary signatures are confirmed.
• Informs Poker Manager of disputes on game.
• Ensures that required facilities and equipment are available and functioning properly.
• Guides and instructs assigned personnel in the proper performance of their duties.
• Reviews and evaluates personnel.
• Initiates fills and credits to a game as necessary.
• Records table inventory when the table opens and after it closes.
• Other duties as assigned.
• Knows and abides by Ohio CCC regulations, internal controls and company policies and procedures.
• Always presents oneself as a credit to Hard Rock Casino and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Who we are

As a company, we are a recognized leader in the gaming and hospitality industry and a champion for good in the community. We believe in making the company a great place to work and play! We make it easy to join the fun, strive to amaze always, frequently challenge the status quo and regularly let our team members know they make a difference. We strive to provide an amazing work environment, with lots of awesome team members, and a pretty relaxed atmosphere.

Qualifications

Education, Experience and Requirements: Must be able to get along with co-workers and work as a team.

• Must present a well-groomed appearance.
• Well-developed interpersonal skills.
• Must enjoy entertaining and communicating with the public.
• Math skills and the ability to multi-task.
• Must have a professional appearance and be a team player.
• High school diploma or GED is required.
• Excellent employee and customer service skills are essential.
• Knowledge of casino rules, procedures and regulations related to Poker.

Required Certification/License

Ability to obtain a Gaming Occupational License within the State of Ohio

Company Background

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007- the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number one job is to bring fun and excitement to our team members and our guests!