PM Operations Support Administrator

FedEx; City of Syracuse (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

FedEx Logistics is seeking a details-oriented clerk to support hub and station operations. You will perform clerical tasks, manage data entry across systems, and serve as the first point of contact for customer inquiries. A fast-paced environment requires accuracy and strong organizational skills.

The role emphasizes timely processing, quality assurance, and collaboration with management for reports and audits. A high school diploma and prior clerical or customer service experience are preferred.

Qualifications

• Clerical tasks such as filing, photocopying and answering phones.
• Data entry and verification in multiple systems.
• Strong customer service skills to resolve inquiries.
• Ability to manage time and multi-task in a fast-paced setting.

Responsibilities

• Provide clerical support to management and operations.
• Enter data and compile reports for management review.
• Serve as frontline customer service for inquiries and issues.
• Assist with BC-SA audit data retrieval and documentation.
• Maintain records and ensure timely package processing and scans.
• Research missing packages and track delivery issues.
• Track metrics and prepare weekly management reports.
• Handle IC inquiries related to settlement or uniforms.

Skills

Clerical skills

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Logistics is seeking a details-oriented clerk to support hub and station operations. You will perform clerical tasks, manage data entry across systems, and serve as the first point of contact for customer inquiries. A fast-paced environment requires accuracy and strong organizational skills.

The role emphasizes timely processing, quality assurance, and collaboration with management for reports and audits. A high school diploma and prior clerical or customer service experience are preferred.