Operations Admin & Customer Service Specialist

FedEx Logistics; Town of De Witt (NY); On-site; USD 24,000 - 31,000; Full time

Job summary

FedEx Logistics is seeking a detail-oriented clerk to support hub and station operations in New York. You will perform routine clerical tasks, data entry, and reporting while serving as the first contact for customers with inquiries.

The role emphasizes accuracy, timely delivery support, and strong communication to assist management and drivers. This position is based in a fast-paced FedEx facility with a focus on loss prevention and quality assurance.

Qualifications

• High School Diploma or GED required.
• Preferred clerical or customer service experience.
• Proficiency in typing, data entry and using phone, copier and fax.
• Proficient in Microsoft Office and web-based applications.
• Strong customer service skills in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, and answering phones).
• Enter and review data in various systems to support the functional area.
• Compile data and generate regular and ad hoc reports for management review.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with BCSA audit data retrieval and documentation.

Skills

Typing

Data entry

Customer service

Time management

Multi-tasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Logistics is seeking a detail-oriented clerk to support hub and station operations in New York. You will perform routine clerical tasks, data entry, and reporting while serving as the first contact for customers with inquiries.

The role emphasizes accuracy, timely delivery support, and strong communication to assist management and drivers. This position is based in a fast-paced FedEx facility with a focus on loss prevention and quality assurance.