Plumbing & HVAC Counter Sales Pro

Ferguson; Town of Riverhead (NY); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Job summary

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to join our team in New York. This role focuses on being a trusted advisor to plumbing and HVAC contractor customers, leveraging product expertise to aid informed purchasing decisions that align with our sales strategy.

Schedule: Monday–Friday 7am–4pm. You will engage customers at the counter and via phone/email, upsell, and support account growth while delivering exceptional service.

Qualifications

• 1–3 years of experience in customer service or sales.
• Must be at least 18 years old.
• Valid state issued license is required.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.

Skills

Customer service

Sales

Communication

Digital literacy

Organizational skills

Job description

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to join our team in New York. This role focuses on being a trusted advisor to plumbing and HVAC contractor customers, leveraging product expertise to aid informed purchasing decisions that align with our sales strategy.

Schedule: Monday–Friday 7am–4pm. You will engage customers at the counter and via phone/email, upsell, and support account growth while delivering exceptional service.