Plumbing Dispatcher: Schedule Techs & Elevate Service

Baker Brothers Plumbing, Air & Electric; Mesquite (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Market value compensation

401K with company match

Health, Vision & Dental plans

Life Insurance

Short/Long Term Disability

FSA / EPA / Legal Services / Identity盗

Professional development

Dynamic, collaborative environment

Career growth

Employee recognition program

Job summary

Baker Brothers Plumbing, Air & Electric is seeking a highly organized Plumbing Dispatcher to coordinate daily service operations, schedule technicians, and prioritize calls. You will ensure timely, quality service and maintain strong communication with customers and field teams.

The role requires attention to detail, the ability to juggle priorities, and a commitment to a positive customer experience in a fast-paced environment.

Qualifications

• High school diploma or GED preferred.
• Dispatching for home services experience is beneficial.
• Experience with Service Titan is preferred.
• Ability to pass a background and drug screening.
• Proficient with basic computer applications.

Responsibilities

• Schedule and monitor daily technician schedule.
• Dispatch work orders to field technicians by priority and location.
• Receive and record completed work orders from the field.
• Contact customers to confirm next-day appointments.
• Communicate with field personnel via Outlook.
• Handle paperwork for assigned departments and technicians.
• Maintain accurate technician database.
• Coordinate parts scheduling.
• Coordinate warranty installations with other divisions.
• Answer general questions regarding rebates, system operations, warranties, etc.

Skills

Customer service

Scheduling

Communication

Education

High School Diploma or GED

Tools

Service Titan Software

Microsoft Office

Job description

Baker Brothers Plumbing, Air & Electric is seeking a highly organized Plumbing Dispatcher to coordinate daily service operations, schedule technicians, and prioritize calls. You will ensure timely, quality service and maintain strong communication with customers and field teams.

The role requires attention to detail, the ability to juggle priorities, and a commitment to a positive customer experience in a fast-paced environment.