Plumbing Dispatcher: Master Scheduler for Stellar Service

Baker-Brother; Mesquite (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Market value comp

Generous PTO

Health/Dental/Vision

401k match 30%

Life insurance

Disability coverage

FSA & Legal services

Training & development

Career growth

Employee recognition

Job summary

Baker Brothers Plumbing, Air & Electric is looking for a highly organized Plumbing Dispatcher to coordinate daily service operations, schedule technicians, and prioritize calls to ensure timely, high-quality customer service.

You will act as the liaison between customers, field techs, and office staff, maintaining accurate records, and ensuring productivity while upholding our commitment to professionalism and satisfaction.

Qualifications

• High School Diploma or GED preferred.
• Dispatching for home services experience.
• Service Titan Software experience preferred.
• Must be able to pass background and drug screening.
• Basic computer proficiency, particularly with Microsoft applications.
• Must be able to work evenings and weekends as needed.

Responsibilities

• Schedule and monitor daily technician schedule.
• Dispatch work orders to field technicians according to priority and location.
• Receive and record completed work orders from the field technicians.
• Contact customers to confirm next-day appointments.
• Communicate with field personnel via Outlook.
• Handle paperwork for assigned departments and technicians.
• Maintain accurate technician database.
• Coordinate parts scheduling.
• Coordinate warranty installations with other divisions.
• Answer general questions regarding rebates, system operations, warranties, etc. from customers.

Skills

Customer service

Time management

Multitasking

Evenings/weekends availability

Effective communication

Education

High School Diploma or GED

Tools

Service Titan

Microsoft Office

Job description

Baker Brothers Plumbing, Air & Electric is looking for a highly organized Plumbing Dispatcher to coordinate daily service operations, schedule technicians, and prioritize calls to ensure timely, high-quality customer service.

You will act as the liaison between customers, field techs, and office staff, maintaining accurate records, and ensuring productivity while upholding our commitment to professionalism and satisfaction.