Dispatcher - Plumbing

Baker-Brother; Mesquite (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Market value comp

Generous PTO

Health/Dental/Vision

401k match 30%

Life insurance

Disability coverage

FSA & Legal services

Training & development

Career growth

Employee recognition

Job summary

Baker Brothers Plumbing, Air & Electric is looking for a highly organized Plumbing Dispatcher to coordinate daily service operations, schedule technicians, and prioritize calls to ensure timely, high-quality customer service.

You will act as the liaison between customers, field techs, and office staff, maintaining accurate records, and ensuring productivity while upholding our commitment to professionalism and satisfaction.

Qualifications

• High School Diploma or GED preferred.
• Dispatching for home services experience.
• Service Titan Software experience preferred.
• Must be able to pass background and drug screening.
• Basic computer proficiency, particularly with Microsoft applications.
• Must be able to work evenings and weekends as needed.

Responsibilities

• Schedule and monitor daily technician schedule.
• Dispatch work orders to field technicians according to priority and location.
• Receive and record completed work orders from the field technicians.
• Contact customers to confirm next-day appointments.
• Communicate with field personnel via Outlook.
• Handle paperwork for assigned departments and technicians.
• Maintain accurate technician database.
• Coordinate parts scheduling.
• Coordinate warranty installations with other divisions.
• Answer general questions regarding rebates, system operations, warranties, etc. from customers.

Skills

Customer service

Time management

Multitasking

Evenings/weekends availability

Effective communication

Education

High School Diploma or GED

Tools

Service Titan

Microsoft Office

Job description

Overview

Baker Brothers Plumbing, Air & Electric is seeking a highly organized and customer-focused Plumbing Dispatcher to join our team. The Plumbing Dispatcher plays a critical role in coordinating daily plumbing service operations by efficiently scheduling technicians, prioritizing service calls, and ensuring customers receive timely and exceptional service.

The ideal candidate thrives in a fast-paced environment, communicates confidently with customers and field technicians, and can effectively balance changing priorities throughout the day. This position requires strong attention to detail, sound judgment, and the ability to keep technicians productive while maintaining a positive customer experience.

As a key connection between our customers, plumbing technicians, and office team, the Dispatcher will help ensure the right technician is assigned to the right call at the right time—supporting Baker Brothers' commitment to quality service, professionalism, and customer satisfaction.

What's in it For Me?

• Market Value Compensation
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from (company provides contribution towardgroup health benefits)
• 401K Retirement Plan with company match up to 30%.
• Life Insurance, Short-Term and Long-Term Disability.
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft.
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment.
• Coached and supported career growth.
• Employee Engagement and Employee Recognition Program.

Responsibilities

Do I have What it Takes?

• High School Diploma or GED preferred.
• Dispatching for home services experience.
• Service Titan Software experience preferred.
• Must be able to pass background and drug screening.
• Basic computer proficiency, particularly with Microsoft applications.
• Must be able to work evenings and weekends as needed.

Qualifications

What Will I Do?

• Schedule and monitor daily technician schedule.
• Dispatch work orders to field technicians according to priority and location.
• Receive and record completed work orders from the field technicians.
• Contact customers to confirm next-day appointments.
• Communicate with field personnel via Outlook.
• Handle paperwork for assigned departments and technicians.
• Maintain accurate technician database.
• Coordinate parts scheduling.
• Coordinate warranty installations with other divisions.
• Answer general questions regarding rebates, system operations, warranties, etc. from customers.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The companyencourages allqualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.