Plumbing Dispatch & Customer Service Specialist – Honolulu

Remedy Staffing; Honolulu (HI); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Medical/Dental/Vision

Free online skill classes

Job summary

Remedy Staffing in Honolulu (Airport) is seeking a reliable Dispatcher/Customer Service Representative to handle high-volume calls, schedule service requests, and support technicians in a fast-paced plumbing environment.

Responsibilities include answering calls and emails, assigning work orders, tracking progress, and maintaining backflow service records, while communicating clearly with clients and team members.

Qualifications

• High school diploma required; associate degree preferred.
• 1–2 years of customer service or administrative experience.
• Proficient in Microsoft Office; ability to learn specialized software.

Responsibilities

• Answer and manage high volumes of calls and emails from customers, technicians, and vendors.
• Schedule and assign work orders, track progress, and communicate updates to all stakeholders.
• Support “preferred” accounts by coordinating services, submitting proposals, and generating reports.
• Maintain and update backflow service records and schedule follow-ups.
• Review and prepare inspection reports and assist in responding to high-risk inquiries.
• Provide administrative support to the Plumbing Service Manager and assist technicians with customer communications.

Skills

Customer service

Scheduling

Communication

Multitasking

Organizational skills

Education

High school diploma

Associate degree

Tools

Microsoft Office

Job description

Remedy Staffing in Honolulu (Airport) is seeking a reliable Dispatcher/Customer Service Representative to handle high-volume calls, schedule service requests, and support technicians in a fast-paced plumbing environment.

Responsibilities include answering calls and emails, assigning work orders, tracking progress, and maintaining backflow service records, while communicating clearly with clients and team members.