HVAC & Plumbing Dispatch Specialist | Customer-first Routing

Apollo Heating Cooling Plumbing; Akron (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Apollo Heating Cooling Plumbing in Akron, OH, is seeking a Dispatcher responsible for efficiently scheduling and coordinating service calls. The ideal candidate will have strong organizational and communication skills, with at least 2 years of customer service or dispatching experience.

This role includes handling customer inquiries and maintaining accurate records while ensuring timely service. Experience in HVAC or plumbing services and proficiency in ServiceTitan are highly preferred.

Qualifications

• High School Diploma or GED is required.
• Minimum 2 years of customer service or dispatching experience.
• Experience in HVAC, plumbing, or electrical preferred.

Responsibilities

• Schedule and dispatch technicians according to predetermined schedules.
• Handle incoming customer calls to schedule service appointments.
• Optimize routes for timely service.

Skills

Organizational skills

Multitasking

Communication skills

Problem-solving skills

Time management

Education

High School Diploma or GED

2 years customer service or dispatching experience

Experience in HVAC, plumbing, or electrical preferred

Tools

ServiceTitan

Job description

Apollo Heating Cooling Plumbing in Akron, OH, is seeking a Dispatcher responsible for efficiently scheduling and coordinating service calls. The ideal candidate will have strong organizational and communication skills, with at least 2 years of customer service or dispatching experience.

This role includes handling customer inquiries and maintaining accurate records while ensuring timely service. Experience in HVAC or plumbing services and proficiency in ServiceTitan are highly preferred.