Plumbing Dispatch Coordinator - Scheduling & Customer Care

Shapiro & Duncan, Inc.; Rockville, Northern (MD, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Shapiro & Duncan, Inc. in Rockville, MD is seeking a Plumbing Service Dispatcher to coordinate daily service calls and fleet scheduling. The role requires clear communication, strong organization, and the ability to manage multiple priorities in a fast-paced environment.

You will answer calls, assign technicians, monitor status, and support the Plumbing Service Manager with workload forecasting. Monday–Friday 7:30 a.m.–4:30 p.m. with occasional overtime; benefits offered.

Qualifications

• High school diploma or GED required.
• Previous dispatching or service coordination experience preferred.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent verbal and written communication skills in English.
• Proficiency using computers, email, and dispatch/service management software (Tech Tool experience preferred).
• Ability to work Monday through Friday, 7:30 a.m. - 4:30 p.m., with occasional overtime, including early start times as needed (as early as 6:00 a.m.).

Responsibilities

• Answer incoming customer calls in a professional and courteous manner.
• Schedule and dispatch service technicians based on customer requests, technician availability, and business priorities.
• Coordinate service requests using phone, email, and dispatch software.
• Communicate with customers regarding scheduling, service updates, and questions.
• Maintain regular communication with service technicians regarding preventive maintenance, quoted repairs, and time-and-material work orders.
• Contact preventive maintenance customers to schedule upcoming service visits and obtain confirmation.
• Assist the Plumbing Service Manager with forecasting workload and staffing needs.
• Participate in weekly workload planning meetings with the Plumbing Service Manager.
• Monitor and track after-hours emergency service calls and ensure proper follow-up.
• Process and close work orders accurately and timely.
• Obtain vendor quotes and coordinate bulk material orders as needed.
• Perform other duties and responsibilities as assigned.

Skills

Dispatching experience

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

Dispatch software

Tech Tool experience

Job description

Shapiro & Duncan, Inc. in Rockville, MD is seeking a Plumbing Service Dispatcher to coordinate daily service calls and fleet scheduling. The role requires clear communication, strong organization, and the ability to manage multiple priorities in a fast-paced environment.

You will answer calls, assign technicians, monitor status, and support the Plumbing Service Manager with workload forecasting. Monday–Friday 7:30 a.m.–4:30 p.m. with occasional overtime; benefits offered.