Plumbing Service Dispatcher

Shapiro-; Rockville (MD); On-site; USD 52,000 - 70,000; Full time

Job summary

Shapiro and Duncan is seeking a Plumbing Service Dispatcher in Rockville, MD. The role reports to the Plumbing Service Manager and supports scheduling, dispatch, and customer communication within a plumbing service team.

Typical hours are 7:30 a.m. to 4:30 p.m., Monday through Friday, with occasional overtime or early starts. Strong English communication and dispatcher software skills are required, with a high school diploma or GED.

Qualifications

• High school diploma or GED required.
• Previous dispatching or service coordination experience preferred.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent verbal and written communication skills in English.
• Proficiency using computers, email, and dispatch/service management software (Tech Tool experience preferred).
• Ability to work Monday through Friday, 7:30 a.m. - 4:30 p.m., with occasional overtime, including early start times as needed (as early as 6:00 a.m.).
• Ability to sit, stand, walk, bend, and remain in a stationary position throughout the workday.

Responsibilities

• Answer incoming customer calls in a professional and courteous manner.
• Schedule and dispatch service technicians based on customer requests, technician availability, and business priorities.
• Coordinate service requests using phone, email, and dispatch software.
• Communicate with customers regarding scheduling, service updates, and questions.
• Maintain regular communication with service technicians regarding preventive maintenance, quoted repairs, and time-and-material work orders.
• Contact preventive maintenance customers to schedule upcoming service visits and obtain confirmation.
• Assist the Plumbing Service Manager with forecasting workload and staffing needs.
• Participate in weekly workload planning meetings with the Plumbing Service Manager.
• Monitor and track after-hours emergency service calls and ensure proper follow-up.
• Process and close work orders accurately and timely.
• Obtain vendor quotes and coordinate bulk material orders as needed.
• Perform other duties and responsibilities as assigned.

Skills

Organizational skills

Multitasking

Problem-solving

Verbal communication

Written communication

English proficiency

Customer service

Education

High school diploma or GED

Tools

Dispatch software

Tech Tool experience

Job description

Plumbing Service Dispatcher

REPORTS TO:
Plumbing Service Manager

Requirements

• High school diploma or GED required.
• Previous dispatching or service coordination experience preferred.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent verbal and written communication skills in English.
• Proficiency using computers, email, and dispatch/service management software (Tech Tool experience preferred).
• Ability to work Monday through Friday, 7:30 a.m. - 4:30 p.m., with occasional overtime, including early start times as needed (as early as 6:00 a.m.).
• Ability to sit, stand, walk, bend, and remain in a stationary position throughout the workday.

Responsibilities

• Answer incoming customer calls in a professional and courteous manner.
• Schedule and dispatch service technicians based on customer requests, technician availability, and business priorities.
• Coordinate service requests using phone, email, and dispatch software.
• Communicate with customers regarding scheduling, service updates, and questions.
• Maintain regular communication with service technicians regarding preventive maintenance, quoted repairs, and time-and-material work orders.
• Contact preventive maintenance customers to schedule upcoming service visits and obtain confirmation.
• Assist the Plumbing Service Manager with forecasting workload and staffing needs.
• Participate in weekly workload planning meetings with the Plumbing Service Manager.
• Monitor and track after-hours emergency service calls and ensure proper follow-up.
• Process and close work orders accurately and timely.
• Obtain vendor quotes and coordinate bulk material orders as needed.
• Perform other duties and responsibilities as assigned.

We offer a competitive compensation and benefits package designed to support you and your family.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: [phone]
Email: [e-mail]

Equal Opportunity Employer, including disabled and veterans.

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