Field Dispatch Specialist – Plumbing Services

S&J Plumbing; Arlington Heights (IL); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Paid time off

401k

Paid training

Relaxed atmosphere

Growth opportunities

Job summary

S&J Plumbing in Arlington Heights is seeking a Dispatch Coordinator to schedule and optimize our team of plumbers. You will prioritize calls, dispatch the right technician, and keep customers informed with timely updates.

Ideal candidates have 3+ years in dispatch or customer service, strong attention to detail, and comfort with dispatch software. This is a growth-focused role offering competitive pay and benefits in a collaborative setting.

Qualifications

• 3+ years in a dispatch or customer service role.
• Proven ability to prioritize urgent calls.
• Strong knowledge of Arlington Heights area.
• Excellent communication with clients and team.

Responsibilities

• Manage and adjust daily schedules for field technicians to maximize efficiency.
• Proactively inform clients of delays and reschedule as needed.
• Monitor technician location and on-time arrivals.
• Collaborate with Customer Experience Manager to refine dispatch strategy.
• Provide field support for scheduling issues.
• Use dispatch software to ensure accurate job details and records.
• Engage professionally with clients to understand needs.

Skills

Dispatch experience

Customer service

Attention to detail

Data-driven decisions

multitasking

Education

High school diploma

Tools

Dispatching software

Mapping tools

Office software

Job description

S&J Plumbing in Arlington Heights is seeking a Dispatch Coordinator to schedule and optimize our team of plumbers. You will prioritize calls, dispatch the right technician, and keep customers informed with timely updates.

Ideal candidates have 3+ years in dispatch or customer service, strong attention to detail, and comfort with dispatch software. This is a growth-focused role offering competitive pay and benefits in a collaborative setting.