Plumbing Call Dispatcher - No Experience Needed

GOLDEN PLUMBING; Smyrna (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Paid Time Off

On-the-Job Training

Advancement opportunities

Family-owned business environment

Job summary

GOLDEN PLUMBING in Smyrna, TN is hiring a Plumbing Call Taker/Dispatcher. The role coordinates between customers and field plumbers, scheduling service appointments and guiding jobs from call to completion.

No experience needed—training is provided as you become the heartbeat of a busy service team. You will answer calls, dispatch plumbers, and help with routing, materials, and job notes in ServiceTitan, ensuring timely ETAs and smooth operations.

Qualifications

• Friendly and clear communication skills required.
• Organized and able to stay on top of a fast-paced environment.
• Basic computer skills and confidence with software apps.
• Willingness to learn dispatch software and plumbing workflows.

Responsibilities

• Answer inbound calls and schedule service appointments.
• Dispatch plumbers based on location, skill, and urgency.
• Communicate with customers to confirm and follow up on appointments.
• Assist technicians with routing, materials, and job notes in ServiceTitan.
• Keep customers informed of ETAs and scheduling changes.
• Maintain accurate records of service calls and jobs.

Skills

Friendly communication

Organized

Basic computer skills

Willing to learn dispatch software

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

GOLDEN PLUMBING in Smyrna, TN is hiring a Plumbing Call Taker/Dispatcher. The role coordinates between customers and field plumbers, scheduling service appointments and guiding jobs from call to completion.

No experience needed—training is provided as you become the heartbeat of a busy service team. You will answer calls, dispatch plumbers, and help with routing, materials, and job notes in ServiceTitan, ensuring timely ETAs and smooth operations.