Dispatcher (ID# 839)

Volarify; Danbury (CT); On-site; USD 30,000 - 39,000; Full time

Job summary

Volarify in Danbury, CT is seeking a Dispatcher/Customer Service Representative to manage incoming calls, schedule plumbing service appointments, and coordinate technician routes for an exceptional customer experience.

The role requires 2+ years in dispatching or customer service and experience with field service software. A strong emphasis on organization, communication, and multitasking supports success in this on-site position.

Qualifications

• 2+ years of dispatching or customer service experience.
• Plumbing, HVAC, restoration, or home services experience preferred.
• Strong organizational, communication, and multitasking skills.
• Experience with ServiceTitan, Housecall Pro, or similar software preferred.

Responsibilities

• Answer incoming service calls and schedule appointments.
• Coordinate technician dispatch and optimize daily routes.
• Monitor job progress and communicate updates to customers.
• Maximize appointment booking rates and technician utilization.
• Manage customer follow-ups, service confirmations, and scheduling changes.
• Maintain accurate records in the company's field service management platform.
• Support customer retention and service agreement opportunities.

Skills

Dispatching

Customer service

Communication

multitasking

Tools

ServiceTitan

Housecall Pro

Job description

Dispatcher / Customer Service Representative

Location: Danbury, CT

Recommended Pay: $22–$28 per hour
Annual Base Equivalent: $45,760–$58,240
Potential Additional Incentives: Booking conversion, customer satisfaction, and scheduling efficiency.

Position Overview:

The Dispatcher/CSR will be responsible for managing incoming customer calls, scheduling plumbing service appointments, coordinating technician routes, and ensuring an exceptional customer experience.

Key Responsibilities:

• Answer incoming service calls and schedule appointments.
• Coordinate technician dispatch and optimize daily routes.
• Monitor job progress and communicate updates to customers.
• Maximize appointment booking rates and technician utilization.
• Manage customer follow-ups, service confirmations, and scheduling changes.
• Maintain accurate records in the company's field service management platform.
• Support customer retention and service agreement opportunities.

Ideal Candidate:

• 2+ years of dispatching or customer service experience.
• Plumbing, HVAC, restoration, or home services experience preferred.
• Strong organizational, communication, and multitasking skills.
• Experience with ServiceTitan, Housecall Pro, or similar software preferred.