Plumbing Dispatcher: Fast-Paced Scheduler & Customer Liaison

Perry Plumbing & Pipelining; California; On-site; USD 30,000 - 47,000; Full time

Job summary

Perry Plumbing & Pipelining is seeking a Plumbing Dispatcher to serve as the communication hub between our technicians, office team, and customers. You’ll schedule jobs, confirm appointments, and dispatch plumbers to ensure service calls are completed promptly and accurately.

The role requires strong multitasking, excellent organization, and the ability to adapt quickly in a fast-paced service environment. You will work with FieldEdge or similar CRM software to manage calls, routes, and job

Qualifications

• 1–2 years of dispatching or customer service in plumbing or related trades.
• Proficiency with FieldEdge, ServiceTitan, or equivalent software.
• Excellent communication and time-management skills.
• Detail-oriented and able to work calmly under pressure.

Responsibilities

• Schedule and dispatch plumbing technicians to customer sites.
• Confirm appointments and communicate ETA to customers.
• Manage daily service schedule and routing board.
• Enter and update service calls in FieldEdge or similar CRM.
• Track job progress and provide timely updates to customers.

Skills

Dispatching experience

Communication skills

Time management

Data entry accuracy

Education

High school diploma or GED

Tools

FieldEdge

ServiceTitan

Job description

Perry Plumbing & Pipelining is seeking a Plumbing Dispatcher to serve as the communication hub between our technicians, office team, and customers. You’ll schedule jobs, confirm appointments, and dispatch plumbers to ensure service calls are completed promptly and accurately.

The role requires strong multitasking, excellent organization, and the ability to adapt quickly in a fast-paced service environment. You will work with FieldEdge or similar CRM software to manage calls, routes, and job