Experienced Remote Dispatcher – Plumbing & HVAC (GA)

Plumbing Heating Cooling Inc.; Suwanee (GA); Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Dental insurance

Job summary

Plumbing Heating Cooling Inc. in Georgia is seeking an experienced Service Dispatcher for a fully remote role. You will organize daily schedules, match technicians to calls, and optimize routes to maximize revenue while ensuring excellent customer service.

This position requires hands-on ServiceTitan experience, residential home service dispatching, and the ability to work independently from home in Georgia. Join a growing, family-owned company that values teamwork and effective communication.

Qualifications

• Experience dispatching for a plumbing, HVAC, or residential home service company.
• Hands-on ServiceTitan experience, including dispatching and scheduling.
• Understanding of dispatching for dollars and how dispatch decisions affect revenue and productivity.
• Experience conducting technician job debriefs.
• Excellent organization, communication, and problem-solving skills.
• Ability to make confident decisions in a fast-paced environment.
• Self-motivated and comfortable working independently.
• Must live and work in Georgia.

Responsibilities

• Dispatch for dollars by making strategic scheduling decisions that maximize opportunities, minimize downtime, and support technician productivity.
• Match technicians to calls based on strengths, experience, location, job type, and customer needs.
• Own the dispatch board by monitoring schedules, anticipating challenges, and adjusting assignments as the day unfolds.
• Conduct job debriefs with technicians after jobs wrap up, review outcomes, and identify next steps.
• Partner with management to alert about important opportunities, challenging calls, or technicians needing support.
• Coordinate with technicians, CSRs, and management to keep the day running smoothly.
• Communicate with customers to provide scheduling updates and handle questions or concerns.
• Think ahead to identify scheduling gaps, delays, and opportunities before they become problems.

Skills

ServiceTitan experience

Plumbing/HVAC dispatch

Revenue-driven scheduling

Independent decision making

Tools

Scheduling software

Job description

Plumbing Heating Cooling Inc. in Georgia is seeking an experienced Service Dispatcher for a fully remote role. You will organize daily schedules, match technicians to calls, and optimize routes to maximize revenue while ensuring excellent customer service.

This position requires hands-on ServiceTitan experience, residential home service dispatching, and the ability to work independently from home in Georgia. Join a growing, family-owned company that values teamwork and effective communication.