Call Taker / Dispatcher

GOLDEN PLUMBING; Smyrna (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Paid Time Off

On-the-Job Training

Advancement opportunities

Family-owned business environment

Job summary

GOLDEN PLUMBING in Smyrna, TN is hiring a Plumbing Call Taker/Dispatcher. The role coordinates between customers and field plumbers, scheduling service appointments and guiding jobs from call to completion.

No experience needed—training is provided as you become the heartbeat of a busy service team. You will answer calls, dispatch plumbers, and help with routing, materials, and job notes in ServiceTitan, ensuring timely ETAs and smooth operations.

Qualifications

• Friendly and clear communication skills required.
• Organized and able to stay on top of a fast-paced environment.
• Basic computer skills and confidence with software apps.
• Willingness to learn dispatch software and plumbing workflows.

Responsibilities

• Answer inbound calls and schedule service appointments.
• Dispatch plumbers based on location, skill, and urgency.
• Communicate with customers to confirm and follow up on appointments.
• Assist technicians with routing, materials, and job notes in ServiceTitan.
• Keep customers informed of ETAs and scheduling changes.
• Maintain accurate records of service calls and jobs.

Skills

Friendly communication

Organized

Basic computer skills

Willing to learn dispatch software

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Now Hiring: Plumbing Call Taker - No Experience Needed!

Location: Smyrna TN | Full-Time | Competitive Pay & Benefits

Golden Plumbing is growing fast and looking for a motivated, reliable Dispatcher to join our team! No experience? No problem. We'll train the right person. If you're organized, great on the phone, and ready to be the heartbeat of a busy service team - this is your shot.

Job Summary:

As our dispatcher, you'll be the link between our customers and our field plumbing team. You'll coordinate schedules, communicate with technicians, and make sure every job runs smoothly from the first call to the final fix.

Responsibilities:

• Answer inbound calls and schedule service appointments


• Dispatch plumbers efficiently based on location, skillset, and urgency


• Communicate with customers to confirm and follow up on appointments


• Assist technicians with routing, materials, and job notes via our software (we use ServiceTitan)


• Keep customers informed of technician ETAs and any scheduling changes
  
• Maintain accurate records of jobs and service calls

What We're Looking For:

• Friendly and clear communicator (phone + written)


• Able to stay organized in a fast-paced environment


• Basic computer skills


• Willing to learn dispatch software and plumbing service workflows


• High school diploma or equivalent

What We Offer:

• Competitive Pay (based on experience and performance)


• Health, Dental, and Vision Insurance


• Paid Time Off


• On-the-Job Training no experience needed!


• Opportunities for advancement as we grow


• A supportive, family- and veteran-owned business environment