Dispatcher

Perry Plumbing & Pipelining; California; On-site; USD 30,000 - 47,000; Full time

Job summary

Perry Plumbing & Pipelining is seeking a Plumbing Dispatcher to serve as the communication hub between our technicians, office team, and customers. You’ll schedule jobs, confirm appointments, and dispatch plumbers to ensure service calls are completed promptly and accurately.

The role requires strong multitasking, excellent organization, and the ability to adapt quickly in a fast-paced service environment. You will work with FieldEdge or similar CRM software to manage calls, routes, and job

Qualifications

• 1–2 years of dispatching or customer service in plumbing or related trades.
• Proficiency with FieldEdge, ServiceTitan, or equivalent software.
• Excellent communication and time-management skills.
• Detail-oriented and able to work calmly under pressure.

Responsibilities

• Schedule and dispatch plumbing technicians to customer sites.
• Confirm appointments and communicate ETA to customers.
• Manage daily service schedule and routing board.
• Enter and update service calls in FieldEdge or similar CRM.
• Track job progress and provide timely updates to customers.

Skills

Dispatching experience

Communication skills

Time management

Data entry accuracy

Education

High school diploma or GED

Tools

FieldEdge

ServiceTitan

Job description

Job Description

Job Description

About the Role:
As our Plumbing Dispatcher, you will be the communication hub between our technicians, office team, and valued customers. You’ll schedule jobs, confirm appointments, and dispatch plumbers efficiently to ensure service calls are completed promptly and accurately. This role requires strong multitasking ability, excellent organizational skills, and the capacity to adapt quickly in a dynamic service environment.

Key Responsibilities:

• Schedule and dispatch plumbing technicians to customer sites based on priority, location, and skill set.
• Communicate with customers to confirm appointments, updates, and estimated arrival times.
• Manage the daily service schedule and routing board to maximize technician efficiency.
• Enter and update service calls accurately within FieldEdge or similar CRM software.
• Process and review job orders, timecards, and work summaries for accuracy and completeness.
• Assist with routing emergency calls and after-hours scheduling rotations.
• Track job progress, provide customers with timely updates, and support both front-office and field staff.
• Coordinate with warehouse personnel to ensure materials and parts are available for scheduled work.

Qualifications:

• High school diploma or GED required.
• 1–2 years of dispatching or customer service experience in plumbing, HVAC, or a related trades field.
• Proficiency with FieldEdge, ServiceTitan, or equivalent job management software.
• Excellent communication, time management, and data-entry accuracy.
• Ability to thrive in a fast-paced environment while remaining detail-oriented and calm under pressure.

Benefits:

• Competitive pay with performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Supportive, team-oriented environment with growth opportunities.