PLAYER SERVICE CASHIER

Margaritaville; Bossier City (LA); On-site; USD 26,000 - 38,000; Full time

Job summary

Margaritaville in Louisiana is seeking a dedicated cashier to join the Player Services team. You will handle daily cash transactions, operate the window, and process player accounts with accuracy and discretion.

The ideal candidate has prior money handling and customer service experience, is fluent in English, and proficient with common office software. A professional, confidential approach is essential for this role.

Qualifications

• High School Diploma or equivalent required.
• General cashiering background or prior money handling experience required.
• Previous customer service experience preferred; Player Services or related experience a plus.
• Excellent written and verbal communication skills; fluent in English.
• Confidentiality and professionalism required.
• Strong computer skills; proficient in Microsoft Office.

Responsibilities

• Operates assigned bank or window according to procedure.
• Opens new player accounts, issues replacement cards, and merges duplicate accounts.
• Maintains contents of the banks and conducts end-of-shift reconciliations.
• Completes Currency Transaction Reports as required by law.
• Performs all other related duties and maintains a clean, organized work area.
• Represents Margaritaville with professionalism and courtesy.

Skills

Cash handling

Customer service

Microsoft Office

English fluency

Education

High School Diploma or equivalent

Tools

POS system

Job description

WE LOVE OUR WORK.

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Operates assigned bank or window according to procedure.
• Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.
• Opens new player accounts, issues replacement cards, and merges duplicate accounts.
• Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.
• Counts down bank or window at end of each shift and reconciles to the cage accountability.
• Ensures that all key control procedures are executed according to established guidelines.
• Ensures that contents of the banks are organized so they can be readily counted at shift changes.
• Prepares and completes all job-related paperwork as approved in the internal Control Submission.
• Assists with the NRT kiosk as needed in relation to emptying or filling the units.
• Participates in and attends meetings as requested.
• Completes Currency Transaction Reports as required by law.
• Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.
• Maintains a clean, well-organized work area and environment.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent required; or equivalent combination of education and experience.
• General cashiering background or prior money handling experience required.
• Previous customer service experience required; Player Services or related experience preferred.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have exceptional customer service and interpersonal skills.
• Strong computer skills required; must be proficient in Microsoft Office applications.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Knowledge of player tracking systems a plus.