PLAYER SERVICE CASHIER

Boomtown Bossier City; Bossier City (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Boomtown Bossier City is seeking a Customer Service / Cashier Associate to operate the bank window, open player accounts, verify transactions, and maintain a secure, organized workspace. The role requires money handling experience, strong English communication, and professional discretion.

Responsibilities include processing client transactions, issuing replacement cards, reconciling end-of-shift tallies, and ensuring compliance with company policies.

Qualifications

• High School Diploma or equivalent required; or equivalent combination of education and experience.
• General cashiering background or prior money handling experience required.
• Previous customer service experience required; Player Services or related experience preferred.
• Must have excellent written and verbal communication skills; fluent in English.

Responsibilities

• Operate assigned bank or window according to procedure.
• Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.
• Opens new player accounts, issues replacement cards, and merges duplicate accounts.
• Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.
• Counts down bank or window at end of each shift and reconciles to the cage accountability.
• Ensures that all key control procedures are executed according to established guidelines.
• Counts/distributes contents of banks to be counted at shift changes.
• Completes Currency Transaction Reports as required by law.
• Conducts verifications to ensure the accuracy of transactions being paid.
• Maintains a clean, well-organized work area and environment.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Skills

Customer service

Cash handling

Communication skills

Confidentiality

Microsoft Office

Math proficiency

Teamwork

Problem solving

English fluency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Operates assigned bank or window according to procedure.
• Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.
• Opens new player accounts, issues replacement cards, and merges duplicate accounts.
• Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.
• Counts down bank or window at end of each shift and reconciles to the cage accountability.
• Ensures that all key control procedures are executed according to established guidelines.
• Ensures that contents of the banks are organized so they can be readily counted at shift changes.
• Prepares and completes all job-related paperwork as approved in the internal Control Submission.
• Assists with the NRT kiosk as needed in relation to emptying or filling the units.
• Participates in and attends meetings as requested.
• Completes Currency Transaction Reports as required by law.
• Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.
• Maintains a clean, well-organized work area and environment.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

WE LOVE OUR WORK.

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Operates assigned bank or window according to procedure.
• Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.
• Opens new player accounts, issues replacement cards, and merges duplicate accounts.
• Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.
• Counts down bank or window at end of each shift and reconciles to the cage accountability.
• Ensures that all key control procedures are executed according to established guidelines.
• Ensures that contents of the banks are organized so they can be readily counted at shift changes.
• Prepares and completes all job-related paperwork as approved in the internal Control Submission.
• Assists with the NRT kiosk as needed in relation to emptying or filling the units.
• Participates in and attends meetings as requested.
• Completes Currency Transaction Reports as required by law.
• Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.
• Maintains a clean, well-organized work area and environment.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent required; or equivalent combination of education and experience.
• General cashiering background or prior money handling experience required.
• Previous customer service experience required; Player Services or related experience preferred.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have exceptional customer service and interpersonal skills.
• Strong computer skills required; must be proficient in Microsoft Office applications.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Knowledge of player tracking systems a plus.