Cage Cashier - Full Time

Boomtown New Orleans; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

PENN Entertainment in New Orleans is seeking a customer service oriented Cashier to support guest transactions and ensure accurate cash handling at the window or teller stations. You will follow standard procedures, keep sensitive information confidential, and assist with related tasks in a fast-paced environment.

The role requires strong English communication, reliability, and a proactive approach to problem-solving.

Qualifications

• High School Diploma or equivalent required.
• General cashiering or money handling background preferred.
• Customer service experience is desired.
• Excellent written and verbal English communication.

Responsibilities

• Adheres to department and property policies for guest service standards.
• Operates assigned bank or window according to procedure.
• Verifies counts from bank or main cage and reconciles at shift end.
• Maintains key controls and organized contents of banks.
• Completes job-related paperwork accurately and timely.
• Assists with NRT kiosk as needed and participates in meetings.
• Completes Currency Transaction Reports as required by law.
• Performs verifications to ensure transaction accuracy.
• Keeps a clean, organized work area and maintains confidentiality.

Skills

Customer service

Communication

Confidentiality

Teamwork

Attention to detail

Positive attitude

Education

High School Diploma

Tools

Microsoft Office

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Operates assigned bank or window according to procedure.
• Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.
• Counts down bank or window at end of each shift and reconciles to the Cage accountability.
• Ensures that all key control procedures are executed according to established guidelines.
• Ensures that contents of the banks are organized so they can be readily counted at shift changes.
• Prepares and completes all job-related paperwork as approved in the internal Control Submission.
• Assists with the NRT kiosk as needed in relation to emptying or filling the units.
• Participates in and attends meetings as requested.
• Completes Currency Transaction Reports as required by law.
• Conducts "Verifications" (doubles) to ensure the accuracy of transaction being paid.
• Maintains a clean, well-organized work area and environment.
• Maintains strict confidentiality in all company

Requirements

• High School Diploma or equivalent required.
• General cashiering background or prior money handling experience required.
• Previous customer service experience required; Player Services or related experience preferred.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have exceptional customer service and interpersonal skills.
• Strong computer skills required; must be proficient in Microsoft Office applications.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must be highly organized and detail oriented.
• 10-key (calculator) skills a plus.