PLAYER SERVICES CASHIER

Cherokee Nation Entertainment; Roland (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

Cherokee Nation Entertainment is seeking a Player Services Cashier to facilitate cash and non-cash transactions, assist guests with rewards enrollment, and promote casino events and offers. The role emphasizes financial accuracy, asset protection, and a welcoming guest experience in a fast-paced casino setting.

You will process high-volume transactions, enroll members in Status+ Rewards, reconcile daily cash totals, and handle guest requests with professionalism.

Qualifications

• High School Diploma or GED required.
• One year of cash handling or customer service experience preferred.
• Excellent written and verbal communication skills.
• Strong mathematical accuracy and attention to detail.
• Ability to learn and explain casino games, promotions, and amenities.
• Proficient in computer software relevant to the role.
• Must have and maintain licensing from the appropriate gaming authority.
• Capable of lifting up to 50 lbs and working varied shifts including weekends and holidays.
• Comfortable working in environments with crowd noise and second-hand smoke.

Responsibilities

• Process high-volume cash and non-cash transactions including chip redemption, check cashing, and voucher redemptions.
• Enroll guests in the Status+ Rewards program and issue membership cards.
• Promote ongoing casino promotions and explain program benefits.
• Conduct basic player evaluations and outbound scripted calls.
• Verify and distribute jackpot payments and complete required documentation.
• Maintain accountability for ATMs, kiosks, and cage transactions.
• Reconcile daily transactions and ensure accuracy of funds exchanged.
• Handle guest requests and disputes professionally, escalating when needed.
• Maintain confidentiality of guest and casino information.
• Keep work area clean, organized, and compliant with safety standards.

Skills

Cash handling

Customer service

Communication skills

Attention to detail

Mathematical accuracy

Computer software

Driver's license

Education

High School Diploma or GED

Tools

POS systems

Casino software

Job description

As a Player Services Cashier, you will facilitate a variety of cash and non-cash transactions, assist guests with rewards program enrollment, and promote casino events and offers. You’ll play a key role in maintaining financial accuracy, safeguarding assets, and creating a welcoming environment for guests. This position requires strong attention to detail, customer service skills, and the ability to work in a fast-paced gaming environment.

Qualifications

• High School Diploma or GED required
• One year of cash handling or customer service experience preferred
• Excellent written and verbal communication skills
• Strong mathematical accuracy and attention to detail
• Ability to learn and explain casino games, promotions, and amenities
• Proficient in computer software relevant to the role
• Ability to make sound decisions in guest service situations
• Must have and maintain a valid driver’s license and liability insurance
• Ability to obtain and maintain licensing from the appropriate gaming authority
• Capable of lifting up to 50 lbs and working varied shifts including weekends and holidays
• Comfortable working in environments with crowd noise and second-hand smoke

Responsibilities

• Process high-volume cash and non-cash transactions including chip redemption, check cashing, and voucher redemptions
• Enroll guests in the Status+ Rewards program and issue membership cards
• Promote ongoing casino promotions and explain program benefits
• Conduct basic player evaluations and outbound scripted calls
• Verify and distribute jackpot payments and complete required documentation
• Maintain accountability for ATMs, kiosks, and cage transactions
• Reconcile daily transactions and ensure accuracy of funds exchanged
• Handle guest requests and disputes professionally, escalating when needed
• Maintain confidentiality of guest and casino information
• Keep work area clean, organized, and compliant with safety standards