PLAYER SERVICE CASHIER

ViziRecruiter,LLC.; Bossier City (LA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

PENN Entertainment in Louisiana is seeking a Cashier to join our guest services team. You will operate the assigned bank or window, open player accounts, issue replacement cards, and ensure accurate cash handling.

We emphasize confidentiality, excellent English communication, and strong customer service. Proficiency with Microsoft Office and basic math is required, with the ability to work with diverse guests in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Cashier/ money handling experience preferred.
• Strong written and verbal English communication.
• Ability to maintain confidentiality.
• Proficiency in Microsoft Office.
• Excellent customer service and interpersonal skills.

Responsibilities

• Operates cash bank or window per procedures.
• Open new player accounts and manage cards.
• Verify transactions and complete reports.
• Maintain organized work area and confidentiality.
• Assist with NRT kiosk tasks as needed.

Skills

Customer service

English fluency

Confidentiality

MS Office

Money handling

Education

High School Diploma

Tools

Microsoft Office

Cash handling systems

NRT kiosk knowledge

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Operates assigned bank or window according to procedure.
• Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.
• Opens new player accounts, issues replacement cards, and merges duplicate accounts.
• Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.
• Counts down bank or window at end of each shift and reconciles to the cage accountability.
• Ensures that all key control procedures are executed according to established guidelines.
• Ensures that contents of the banks are organized so they can be readily counted at shift changes.
• Prepares and completes all job-related paperwork as approved in the internal Control Submission.
• Assists with the NRT kiosk as needed in relation to emptying or filling the units.
• Participates in and attends meetings as requested.
• Completes Currency Transaction Reports as required by law.
• Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.
• Maintains a clean, well-organized work area and environment.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required; or equivalent combination of education and experience.
• General cashiering background or prior money handling experience required.
• Previous customer service experience required; Player Services or related experience preferred.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have exceptional customer service and interpersonal skills.
• Strong computer skills required; must be proficient in Microsoft Office applications.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Knowledge of player tracking systems a plus