Player Services Lead - Full Time

Boomtown Casino Biloxi; Biloxi (MS); On-site; USD 30,000 - 50,000; Full time

Job summary

Boomtown Casino Biloxi is seeking a dedicated team member to manage funds and ensure compliance with regulations. The role involves verifying paperwork, supervising staff, and maintaining security over cash operations. Candidates should possess a high school diploma or equivalent, along with strong communication and problem-solving skills. The position requires flexibility for various shifts and the ability to interact diplomatically with guests. Must be at least 21 years of age and able to obtain a Gaming Permit.

Qualifications

• Must be proficient in Microsoft Office applications.
• Excellent oral and written communication skills are required.
• Ability to add, subtract, multiply, and divide using whole numbers and decimals.

Responsibilities

• Verify all paperwork before sending to accounting/audit.
• Ensure all local, state, and federal regulations are followed.
• Provide supervision to Player Services Reps I, II, and III.

Skills

Excellent guest relations

Problem-solving skills

Verbal communication

Written communication

Keyboarding skills

Knowledge of office machines

Education

High school diploma/GED

1-2 years customer service experience

Tools

Microsoft Office

Database software

Spreadsheets

Word processing software

Job description

Responsibilities

• Verify all paperwork is accurately completed prior to sending to accounting/audit.
• Verify funds received and disbursed to other departments.
• Ensures that all local, state and federal rules and regulations are followed.
• Maintain security and accountability over all funds, to include chips, coins, cash currency, and paperwork.
• Ensures that all company and departmental policies and procedures are followed.
• Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.
• Performs the duties of the Cashiers or Main Bankers when needed.
• Provides supervision to Player Services Reps I, II, and III.
• Any and all duties as assigned by your Assistant Shift Manager or Above.

Qualifications

• Excellent guest relations and problem‑solving skills. Excellent oral and written communication skills.
• High school diploma/GED; or one to two years customer service–related experience, or equivalent combination of education and experience.
• Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
• Must have excellent verbal and written communication skills.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Have knowledge of all office machines and tools (jet sort, coin roller, credit card cash advance systems).
• Must be able to obtain a Gaming Permit.

Must be at least 21 years of age.

Equal Opportunity Employer