Player Services Cashier (FT)

Hollywood Casino at The Meadows; Washington (Washington County); On-site; USD 32,000 - 52,000; Full time

Job summary

Hollywood Casino at The Meadows is seeking a Casino Cashier/Guest Services associate to support the Players Club and handle cash transactions with guests on shift. You will enroll new members, communicate promotions, and ensure accurate cash handling in a fast-paced casino environment.

You will maintain drawer integrity, balance at shift end, and follow FINCEN/AML requirements while providing friendly, efficient guest service and answering questions about events and promotions.

Qualifications

• General cashiering background or money handling experience.
• High school graduate or GED.
• Ability to read, analyze, and interpret computer screens and player tracking.
• Proficiency in cash handling skills.

Responsibilities

• Enroll new guests in the Players Club program.
• Maintain knowledge of the Players Club, cashier’s cage, and casino facilities including promotions and events.
• Count cash or operate cash dispenser and related programs; balance drawer.
• Complete cash transactions (TITOs, chip redemptions, cash advances, check cashing, etc.).
• Maintain drawer inventory and balance at end of shift.
• Comply with FINCEN and AML regulations and Title 31 processes.
• Provide information on events, promotions, and motor coach itineraries.
• Communicate with supervisors about guest complaints and issues.

Skills

Cash handling

Customer service

Attention to detail

Communication

Math skills

Multi-tasking

Education

High school diploma or GED

Job description

• Have knowledge of casino Players Club program to enroll new guests in the program.
• Maintain a working knowledge of the Players Club, cashier’s cage, as well as larger casino facility including promotions and special events to effectively communicate with guests.
• Count into cash drawer (as needed) or open cash dispenser window and all corresponding programs.
• Complete cash transactions including, but not limited to, TITOs, chip redemptions, cash advances, check cashing, digital wallet deposits/withdrawals, PA lottery tickets, slot jackpots, casino credit, Coinstar receipts, even cash exchanges, and sportsbook payouts.
• Responsible for maintaining drawer inventory throughout and balancing at the end of shift.
• Responsible for understanding all aspects of FINCEN and AML compliance, tracking appropriate transactions, understanding Title 31 processes and remaining compliant at all times.
• Provides smooth and efficient service.
• Assist guests with any questions and evaluate guest information to determine if qualification criteria have been met with various casino promotions.
• Explain marketing programs and promotions to new and existing members.
• Complete forms and reports to include, but not limited to, customer point dispute, name/address change, merge/delete accounts, daily arrival reports, cash drawer balance sheets, variance forms, miscellaneous disbursements, miscellaneous receipt of funds, win/loss statements and call logs as requested.
• Keep areas in a neat and orderly appearance and work in a professional manner and capacity.
• Ensures that all key control procedures are executed according to established guidelines.
• Assists with kiosks as needed in relation to emptying or filling the units.
• Provide comprehensive events, promotion, and motor coach information to guests.
• Effectively communicate with supervisors regarding customer complaints.
• Have knowledge of handbook rules, internal MEMOs, policies, and procedures.
• Maintains strict confidentiality in all company matters.
• Other assignments and duties as assigned.

WE LOVE OUR WORK.

• Have knowledge of casino Players Club program to enroll new guests in the program.
• Maintain a working knowledge of the Players Club, cashier’s cage, as well as larger casino facility including promotions and special events to effectively communicate with guests.
• Count into cash drawer (as needed) or open cash dispenser window and all corresponding programs.
• Complete cash transactions including, but not limited to, TITOs, chip redemptions, cash advances, check cashing, digital wallet deposits/withdrawals, PA lottery tickets, slot jackpots, casino credit, Coinstar receipts, even cash exchanges, and sportsbook payouts.
• Responsible for maintaining drawer inventory throughout and balancing at the end of shift.
• Responsible for understanding all aspects of FINCEN and AML compliance, tracking appropriate transactions, understanding Title 31 processes and remaining compliant at all times.
• Provides smooth and efficient service.
• Assist guests with any questions and evaluate guest information to determine if qualification criteria have been met with various casino promotions.
• Explain marketing programs and promotions to new and existing members.
• Complete forms and reports to include, but not limited to, customer point dispute, name/address change, merge/delete accounts, daily arrival reports, cash drawer balance sheets, variance forms, miscellaneous disbursements, miscellaneous receipt of funds, win/loss statements and call logs as requested.
• Keep areas in a neat and orderly appearance and work in a professional manner and capacity.
• Ensures that all key control procedures are executed according to established guidelines.
• Assists with kiosks as needed in relation to emptying or filling the units.
• Provide comprehensive events, promotion, and motor coach information to guests.
• Effectively communicate with supervisors regarding customer complaints.
• Have knowledge of handbook rules, internal MEMOs, policies, and procedures.
• Maintains strict confidentiality in all company matters.
• Other assignments and duties as assigned.

BRING US YOUR BEST.

• Maintain an outgoing and enthusiastic personality.
• Demonstrate proficiency in operation of personal computer equipment.
• Ability to learn and understand computer programs.
• Ability to read, analyze, and interpret computer screens and player tracking.
• Ability to effectively present information clearly and describe casino programs and promotions to customers.
• Proficiency in basic mathematical skills (add, subtract, multiply, and divide).
• Highly organized and detail-oriented.
• 10-key (calculator) skills a plus.
• General cashiering background or prior money handling experience required.
• Proficiency in cash handling skills.
• High school graduate or general education degree.
• Must be at least 18 years of age.