PLAYER SERVICE CASHIER

PENN Entertainment, Inc.; Bossier City (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Cage/Cashier role in Louisiana to support guest services at the window and bank operations. You will open new player accounts, issue replacement cards, and reconcile cash at shift end while maintaining confidentiality and accuracy.

The position requires high school diploma or equivalent, prior money handling experience, and strong English communication skills. Proficiency with Microsoft Office and POS systems is expected, with a focus on guest experience and

Qualifications

• High School Diploma or equivalent required; or equivalent combination of education and experience.
• General cashiering background or prior money handling experience required.
• Previous customer service experience required; Player Services or related experience preferred.
• Excellent written and verbal communication skills; fluent in English.
• Ability to maintain confidentiality and professionalism.
• Strong computer skills; proficient in Microsoft Office applications.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Operates assigned bank or window according to procedure.
• Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.
• Opens new player accounts, issues replacement cards, and merges duplicate accounts.
• Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.
• Counts down bank or window at end of each shift and reconciles to the cage accountability.
• Maintains a clean, well-organized work area and environment.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Skills

Cash handling

Customer service

English fluency

Microsoft Office

Education

High School Diploma

Tools

POS systems

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Operates assigned bank or window according to procedure.
• Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.
• Opens new player accounts, issues replacement cards, and merges duplicate accounts.
• Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.
• Counts down bank or window at end of each shift and reconciles to the cage accountability.
• Ensures that all key control procedures are executed according to established guidelines.
• Ensures that contents of the banks are organized so they can be readily counted at shift changes.
• Prepares and completes all job-related paperwork as approved in the internal Control Submission.
• Assists with the NRT kiosk as needed in relation to emptying or filling the units.
• Participates in and attends meetings as requested.
• Completes Currency Transaction Reports as required by law.
• Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.
• Maintains a clean, well-organized work area and environment.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required; or equivalent combination of education and experience.
• General cashiering background or prior money handling experience required.
• Previous customer service experience required; Player Services or related experience preferred.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have exceptional customer service and interpersonal skills.
• Strong computer skills required; must be proficient in Microsoft Office applications.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Knowledge of player tracking systems a plus.