Player’s Club Ambassador: Guest Loyalty & Rewards

Paycom; Northern (KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Coeur d'Alene Casino Resort & Hotel in Idaho seeks a Player Club Representative to deliver exceptional guest service. You will enroll guests in the Player’s Club, answer questions about points, rewards, and tier status, and issue card reprints.

The role requires basic data entry, 25 WPM typing, and the ability to communicate promotions and property amenities to guests. This is a full-time on-site position at the resort and casino.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Basic computer and data entry proficiency (25 WPM preferred).

Responsibilities

• Enroll new guests into the Player’s Club and explain program benefits.
• Assist guests with account questions, including points, rewards, and tier status.
• Issue reprints of player cards.
• Promote casino promotions and offers.
• Direct guests to promotional kiosks for self-service options.
• Maintain accurate guest records and data entry.

Skills

Customer service

Communication

Data entry

Typing speed 25 WPM

Education

High school diploma

Tools

Basic computer skills

Job description

Coeur d'Alene Casino Resort & Hotel in Idaho seeks a Player Club Representative to deliver exceptional guest service. You will enroll guests in the Player’s Club, answer questions about points, rewards, and tier status, and issue card reprints.

The role requires basic data entry, 25 WPM typing, and the ability to communicate promotions and property amenities to guests. This is a full-time on-site position at the resort and casino.