Player Club Representative I

Paycom; Northern (KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Coeur d'Alene Casino Resort & Hotel in Idaho seeks a Player Club Representative to deliver exceptional guest service. You will enroll guests in the Player’s Club, answer questions about points, rewards, and tier status, and issue card reprints.

The role requires basic data entry, 25 WPM typing, and the ability to communicate promotions and property amenities to guests. This is a full-time on-site position at the resort and casino.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Basic computer and data entry proficiency (25 WPM preferred).

Responsibilities

• Enroll new guests into the Player’s Club and explain program benefits.
• Assist guests with account questions, including points, rewards, and tier status.
• Issue reprints of player cards.
• Promote casino promotions and offers.
• Direct guests to promotional kiosks for self-service options.
• Maintain accurate guest records and data entry.

Skills

Customer service

Communication

Data entry

Typing speed 25 WPM

Education

High school diploma

Tools

Basic computer skills

Job description

# Player Club Representative ICOEUR D'ALENE CASINO RESORT & HOTEL - WORLEY, ID 83876## OverviewSalary Range$17.00 - $17.00 HourlyLevelEntryPosition TypeFull TimeJob ShiftSwingEducation LevelHigh SchoolCategoryCustomer Service## Description***Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home!*****SUMMARY:** The Player’s Club Representative I is responsible for delivering exceptional customer service, enrolling new guests into the Player’s Club, reprinting club cards when need and informing guests on current promotions. This role also involves assisting guests with account inquiries, including point balances, available offers, upcoming rewards, and explaining tier status and benefits.**RESPONSIBILITIES:*** Enroll new guests into the Player’s Club and explain program benefits* Assist guests with account questions, including points, rewards, and tier status* Issue reprints of the player cards* Promote casino promotions and offers* Direct guests to promotional kiosks for self -service options* Maintain knowledge of current events, promotions, and property amenities* Maintain accurate guest records and data entry* Handle guest concerns or escalate issues when necessary* Ensure compliance with gaming regulations and company policies* Provide general information about the casino, hotel, and amenities* Perform casino wide announcements as requested* Answer phones and direct calls if needed and provided accurate information## Qualifications**QUALIFICATIONS****Education/Experience:** * High school diploma or equivalent* Strong customer service and communication skills* Basic computer and data entry proficiency* Must be able to obtain and maintain a Coeur d’Alene Tribal Class A Gaming license* Must type 25 WPM* Must be 18 years of age or older* Must be able to maintain strict confidentiality**Skills/Knowledge:*** Previous customer service or hospitality experience* Experience in casino operations or player rewards programs* 40 WPM preferred* Must work well in a team environment* Strong multitasking skills* Basic problem-solving skills* Be able to follow detailed instructions precisely**Working Conditions*** Fast-paced environment with frequent guest interaction* Sitting for extended periods**Physical Demands**: *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 40 pounds, stand, walk, twist, and perform repetitious activities. Specific vision abilities required by this job include close vision and ability to adjust focus.*This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.****The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.***