Player’s Club Experience Specialist

Paycom; Worley (ID); On-site; USD 19,000 - 28,000; Full time

Job summary

The Coeur d'Alene Casino Resort Hotel in Worley, Idaho, seeks a friendly Player’s Club Representative I to deliver outstanding guest service, enroll new guests into the Player’s Club, and reprint club cards as needed.

You will assist with account questions, promote promotions, maintain accurate guest records, and ensure compliance with gaming regulations, while answering questions about the casino, hotel, and amenities.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Basic computer and data entry proficiency.
• Must be able to obtain and maintain a Coeur d’Alene Tribal Class A Gaming license.
• Must type 25 WPM.
• Must be 18 years of age or older.
• Must maintain strict confidentiality.

Responsibilities

• Enroll guests into the Player’s Club and explain program benefits.
• Assist guests with account questions, including points, rewards, and tier status.
• Issue reprints of the player cards.
• Promote casino promotions and offers.
• Direct guests to promotional kiosks for self-service options.
• Maintain knowledge of current events, promotions, and property amenities.
• Maintain accurate guest records and data entry.
• Handle guest concerns or escalate issues when necessary.
• Ensure compliance with gaming regulations and company policies.
• Provide general information about the casino, hotel, and amenities.
• Perform casino wide announcements as requested.
• Answer phones and direct calls as needed and provide accurate information.

Skills

Customer service

Hospitality experience

Teamwork

Multitasking

Problem solving

Communication skills

Typing speed

Education

High school diploma or equivalent

Job description

The Coeur d'Alene Casino Resort Hotel in Worley, Idaho, seeks a friendly Player’s Club Representative I to deliver outstanding guest service, enroll new guests into the Player’s Club, and reprint club cards as needed.

You will assist with account questions, promote promotions, maintain accurate guest records, and ensure compliance with gaming regulations, while answering questions about the casino, hotel, and amenities.