Player Club Representative I

Paycom; Worley (ID); On-site; USD 19,000 - 28,000; Full time

Job summary

The Coeur d'Alene Casino Resort Hotel in Worley, Idaho, seeks a friendly Player’s Club Representative I to deliver outstanding guest service, enroll new guests into the Player’s Club, and reprint club cards as needed.

You will assist with account questions, promote promotions, maintain accurate guest records, and ensure compliance with gaming regulations, while answering questions about the casino, hotel, and amenities.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Basic computer and data entry proficiency.
• Must be able to obtain and maintain a Coeur d’Alene Tribal Class A Gaming license.
• Must type 25 WPM.
• Must be 18 years of age or older.
• Must maintain strict confidentiality.

Responsibilities

• Enroll guests into the Player’s Club and explain program benefits.
• Assist guests with account questions, including points, rewards, and tier status.
• Issue reprints of the player cards.
• Promote casino promotions and offers.
• Direct guests to promotional kiosks for self-service options.
• Maintain knowledge of current events, promotions, and property amenities.
• Maintain accurate guest records and data entry.
• Handle guest concerns or escalate issues when necessary.
• Ensure compliance with gaming regulations and company policies.
• Provide general information about the casino, hotel, and amenities.
• Perform casino wide announcements as requested.
• Answer phones and direct calls as needed and provide accurate information.

Skills

Customer service

Hospitality experience

Teamwork

Multitasking

Problem solving

Communication skills

Typing speed

Education

High school diploma or equivalent

Job description

Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home!SUMMARY:The Player’s Club Representative I is responsible for delivering exceptional customer service, enrolling new guests into the Player’s Club, reprinting club cards when need and informing guests on current promotions. This role also involves assisting guests with account inquiries, including point balances, available offers, upcoming rewards, and explaining tier status and benefits.RESPONSIBILITIES:Enroll new guests into the Player’s Club and explain program benefitsAssist guests with account questions, including points, rewards, and tier statusIssue reprints of the player cardsPromote casino promotions and offersDirect guests to promotional kiosks for self -service optionsMaintain knowledge of current events, promotions, and property amenitiesMaintain accurate guest records and data entryHandle guest concerns or escalate issues when necessaryEnsure compliance with gaming regulations and company policiesProvide general information about the casino, hotel, and amenitiesPerform casino wide announcements as requestedAnswer phones and direct calls if needed and provided accurate informationQUALIFICATIONSEducation/Experience:High school diploma or equivalentStrong customer service and communication skillsBasic computer and data entry proficiencyMust be able to obtain and maintain a Coeur d’Alene Tribal Class A Gaming licenseMust type 25 WPMMust be 18 years of age or olderMust be able to maintain strict confidentialitySkills/Knowledge:Previous customer service or hospitality experienceExperience in casino operations or player rewards programs40 WPM preferredMust work well in a team environmentStrong multitasking skillsBasic problem-solving skillsBe able to follow detailed instructions preciselyWorking ConditionsFast-paced environment with frequent guest interactionSitting for extended periodsPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 40 pounds, stand, walk, twist, and perform repetitious activities. Specific vision abilities required by this job include close vision and ability to adjust focus.This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.