Guest Relations & Membership Ambassador

Indian Head Casino & Plateau Travel Plaza; Warm Springs (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Indian Head Casino & Plateau Travel Plaza in Warm Springs, OR is seeking a Players Club Ambassador to engage guests, support the Player Development Team, grow membership and card usage, and assist with promotions and events while delivering outstanding service.

You will also enter customer data, provide friendly assistance, and support gift shop operations to help drive guest satisfaction and repeat business in line with company standards.

Qualifications

• Prior experience dealing with the public in a customer service role.
• Minimum of one year experience in sales cashiering.
• Intermediate computer skills: MS Office, spreadsheets, word processing and graphics.
• Good math, spelling, and written grammar skills.
• Upbeat, friendly and helpful attitude with excellent verbal, written and listening skills.

Responsibilities

• Engage guests to grow Players' Club Membership and card usage.
• Enter customer contact data to support business objectives.
• Assist in promotions/events and deliver exceptional guest service.
• Perform sales transactions (cash and credit) and assist with Gift Shop inventory.

Skills

Customer service oriented

Communication skills

Sales cashiering

Attention to detail

Positive attitude

Education

High School Diploma

Tools

MS Office

Spreadsheets

Word processing

Graphics

Job description

Indian Head Casino & Plateau Travel Plaza in Warm Springs, OR is seeking a Players Club Ambassador to engage guests, support the Player Development Team, grow membership and card usage, and assist with promotions and events while delivering outstanding service.

You will also enter customer data, provide friendly assistance, and support gift shop operations to help drive guest satisfaction and repeat business in line with company standards.