Rewards Card Representative

SAHARA Las Vegas; Las Vegas (NV); On-site; USD 32,000 - 45,000; Full time

Job summary

SAHARA Las Vegas is seeking a Loyalty Club Representative to assist guests with enrollment, explain benefits, and issue loyalty cards. You will input member data, issue comps based on guidelines, and maintain professional service in a high-end hospitality setting.

The role requires strong communication, time management, and teamwork, with a focus on guest satisfaction. A Nevada gaming license and Alcohol Awareness Card are required before entry, and you must be 21+.

Qualifications

• Customer service experience required (2+ years preferred).
• High School Diploma or equivalent is required.
• Ability to communicate effectively in English, both written and verbal.
• Professional demeanor and attire at all times.
• Strong interpersonal and organizational skills.
• Ability to work independently with minimal supervision and in a team.
• Experience in high-end luxury gaming or hospitality is desired.
• Proven ability to resolve guest conflicts; escalate to management when needed.
• Must have or obtain a Nevada Gaming License and Alcohol Awareness Card before starting.
• Must be 21 years or older.

Responsibilities

• Enrolls and creates new member accounts in a friendly, professional manner.
• Inputs all player information into the database and issues Loyalty Club cards.
• Explains the program and benefits to guests.
• Evaluates members' play and issues comps per Loyalty Club guidelines.
• Performs other duties as assigned in accordance with policies and procedures.

Skills

Customer service

English communication

Interpersonal skills

Time management

Teamwork

Independent work

Conflict resolution

Motivation & relationships

Professional demeanor

Strong organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Description:

The Loyalty Club Representative is to assist guests with enrollment, redeem promotions, & explain the benefits to the member.

Job Focus:

Focus is on, but not limited to the following:

• Enrolls and creates new member accounts in a friendly and professional manner.
• Inputs all player information into the database and issues Loyalty Club cards.
• Explains the program to guests along with the benefits of the card.
• Evaluates members play and issues comps based upon Loyalty Club guidelines.
• Performs all other duties as assigned.
• All duties are to be performed in accordance with policies & procedures.

Desired Qualifications:

• Customer Service experience 2yr.
• High School Diploma or equivalent is required.
• Must have the ability to effectively communicate in English, both written and verbal forms.
• A professional demeanor and attire is to be maintained at all times.
• Must have strong interpersonal and organizational skills.
• Ability to working independently with little to no supervision.
• Must have ability to perform in a team environment.
• Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership.
• Previous experience in a high-end luxury Gaming or Hospitality environment is desired.
• Must have exceptional time management skills.
• An intermediate to proficient understanding of Computer systems such as: Microsoft Word, Excel & Outlook is preferred.
• Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations.
• A valid Nevada Gaming License & Alcohol Awareness Card are required and must be obtained before entering this position.
• Must be 21 years of age or older.