Casino Operations Director: Lead Guest Experience & Growth

Bally's Interactive; Iowa (LA); On-site; USD 113,000 - 138,000; Full time

Job summary

Bally's Interactive in the United States seeks an experienced Casino Operations Leader to drive daily performance across gaming departments. You will balance guest satisfaction with financial results, ensure compliance with gaming regulations, and lead a team of department managers to deliver top-tier service.

The role requires 7+ years in casino operations, including leadership experience, and a strong track record in budgeting, staffing, and cross-functional collaboration.

Qualifications

• Bachelor’s degree or equivalent in hospitality, business administration, or related field.
• 7+ years of progressive casino operations experience, including at least 3 years in a management role.
• Demonstrated experience with Slots and Table Games operations, budgets, internal controls and team leadership; Poker experience preferred.

Responsibilities

• Direct daily casino operations across assigned gaming departments; maintain floor coverage, service standards and game integrity.
• Develop departmental operating plans, budgets, labor forecasts and performance goals; monitor revenue, expenses, productivity and key gaming metrics and take corrective action.
• Review slot and table games performance, game mix, staffing, utilization and guest demand; recommend changes to improve guest experience and operating results.
• Ensure adherence to Colorado Division of Gaming requirements, approved internal controls, company policies, responsible gaming practices and applicable licensing requirements; coordinate with Compliance on regulatory matters.
• Safeguard company assets through effective controls over gaming equipment, chips, cash-related processes, jackpots, fills/credits, variances and incident escalation within assigned authority.
• Lead, coach and develop department managers and team members; oversee staffing, scheduling, training, performance management and succession planning in partnership with Human Resources.
• Resolve escalated guest concerns professionally; collaborate with Marketing, Casino VIP and Players Club to support player relationships, promotions and service recovery.
• Partner with Security, Surveillance, Cage, Finance, IT, Facilities and Food & Beverage on safe, efficient operations, investigations, equipment needs and guest experience.
• Evaluate gaming equipment, systems, vendor services and capital needs; coordinate approved installations, maintenance and operational changes.
• Prepare timely operational and financial reports for the General Manager; communicate significant incidents, compliance concerns and business trends promptly.
• Maintain a visible presence on the casino floor and support operations during peak periods, weekends, holidays and other business needs.

Skills

Casino operations leadership

Financial analysis

Budgeting

Labor management

Regulatory knowledge

Guest service

Cross-functional communication

Team development

MS Office

Gaming systems

Education

Bachelor’s degree in hospitality or business

Tools

Gaming systems

Reporting tools

MS Office

Job description

Bally's Interactive in the United States seeks an experienced Casino Operations Leader to drive daily performance across gaming departments. You will balance guest satisfaction with financial results, ensure compliance with gaming regulations, and lead a team of department managers to deliver top-tier service.

The role requires 7+ years in casino operations, including leadership experience, and a strong track record in budgeting, staffing, and cross-functional collaboration.