Elite Casino Host: Guest Experience & Events

Bally's Corporation; Chicago (IL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Daily garage parking

Job summary

Bally's Corporation in Chicago is seeking a guest services professional to uphold a Born to Entertain culture and drive superior guest relations in a fast-paced casino setting.

The role requires knowledge of table games and slots, excellent written and verbal communications, proficiency with Microsoft Office and casino systems, plus compliance with Title 31 and IG B regulations. Must be 21+, hold IGB Level 2, and be able to work weekends/nights/holidays. Salary range $90,000–$110,000.

Qualifications

• Must work weekends, weeknights, and holidays.
• Working knowledge of table games and slot machines.
• Excellent written and verbal communications skills.
• High-level public relations and customer service skills.
• Proficient in Microsoft Suite and knowledgeable with casino systems.
• Know and comply with Title 31 Bank Secrecy Act and IG B regulations.
• Must be 21 years of age or older.

Responsibilities

• Foster Bally's Born to Entertain environment and entertain guests.
• Promote Bally's guest-centric culture and build long-lasting guest relations.
• Adhere to policies and regulatory requirements.
• Perform duties related to Illinois Gaming Board Self-Exclusion program.
• Attract and retain new player patronage via personalized service.
• Assist in developing programs to increase player worth within comping guidelines.
• Greet and host customers with courtesy and hospitality.
• Assist in planning and executing events to stimulate revenue and improve service levels.
• Arrange events for quality customers, including transportation, accommodations, and tickets.
• Observe interactions and work to improve friendliness and courtesy.
• Assist with phone solicitation.
• Perform other duties as assigned.

Skills

Customer service

Public relations

Written communication

Verbal communication

Microsoft Office

Casino systems

Regulatory compliance

Education

High School diploma

Tools

Microsoft Office

Casino computer systems

IGB regulations knowledge

Job description

Bally's Corporation in Chicago is seeking a guest services professional to uphold a Born to Entertain culture and drive superior guest relations in a fast-paced casino setting.

The role requires knowledge of table games and slots, excellent written and verbal communications, proficiency with Microsoft Office and casino systems, plus compliance with Title 31 and IG B regulations. Must be 21+, hold IGB Level 2, and be able to work weekends/nights/holidays. Salary range $90,000–$110,000.