Manager - Player Development

Bally's Corporation; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Garage parking or equivalent

Job summary

Bally's Corporation in Chicago is seeking a Senior Player Development leader to supervise Casino Hosts and Executives, drive player loyalty, and collaborate with marketing to create events and promotions. The role emphasizes guest satisfaction, staff development, and adherence to regulatory and company standards.

Experience in casino operations, strong communication, and the ability to coach teams for performance are essential. Flexible scheduling and a focus on revenue growth are expected.

Qualifications

• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum of three years in casino marketing or five years in casino operations.
• Minimum of three years of experience working with player-tracking systems.
• Previous supervisory or leadership experience preferred; strong public relations skills.
• Excellent written and verbal communication; strong interpersonal and problem-solving abilities.
• Knowledge of table games and slot machines; ability to coach and develop staff.
• Ability to work a flexible schedule, including nights, weekends, holidays and events.

Responsibilities

• Foster an entertaining atmosphere aligned with Bally's Born to Entertain philosophy.
• Promote Bally's guest-centric culture through superior service and relationship-building.
• Supervise Casino Hosts and Executive Casino Hosts; coach and develop staff.
• Lead Player Development strategies to grow loyalty and revenue.
• Coordinate with marketing and other departments on events and initiatives.
• Oversee guest issue resolution and exceed service expectations.
• Collaborate on property-wide initiatives and special events.
• Attend and provide leadership for casino events and programs.

Skills

Customer service

Leadership

Coaching

Communication

Interpersonal skills

Problem-solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Player tracking systems

Job description

Responsibilities:

• Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled and entertaining atmosphere.
• Enthusiastically promote Bally's customer-centric culture by providing superior guest service and building long-lasting guest relationships.
• Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals.
• Provide direct supervision and leadership to Casino Hosts and Executive Casino Hosts, including coaching, development, performance management, and day-to-day operational guidance.
• Select, train, develop, and mentor Player Development team members through education, coaching, ongoing feedback, and corrective action when appropriate.
• Set clear expectations for Casino Hosts and Executive Casino Hosts and monitor performance to ensure alignment with Player Development objectives and Bally's service standards.
• Oversee the overall execution of Player Development initiatives and strategies.
• Develop and implement strategies to increase player club membership, guest loyalty, and casino revenue.
• Support Slot and Table Games marketing initiatives.
• Develop, coordinate, and implement player special events.
• Oversee host engagement with players to support relationship development, retention, and revenue-driving opportunities.
• Ensure all guest problems and concerns are addressed appropriately, with a focus on exceeding guest expectations and achieving effective resolutions.
• Attend special events presented by the casino and provide leadership support for Player Development activities.
• Collaborate with other casino departments to support Player Development and overall property initiatives.
• Perform other duties as assigned.

Compensation:

• Salary Range: $80,000 - $100,000

Additional Benefits:

• $7 Daily Garage Parking

Work Environment

• Work is performed in a fast-paced casino environment with frequent exposure to bright lights, varying noise levels, and large crowds.
• Regular interaction with guests, team members, and leadership throughout the casino and property.
• Must be able to work effectively in high-volume and occasionally stressful situations while maintaining a professional and guest-focused approach.
• May require working varied schedules, including nights, weekends, holidays, and special events based on business needs.

Physical Demands

• Regularly required to stand, walk, see, talk, and hear.
• Frequently required to use hands to handle or feel objects and reach with hands and arms.
• Occasionally required to sit, stoop, bend, or crouch.
• Must be able to occasionally lift and/or move up to 30 pounds.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Experience

• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board. (preferred)
• High school diploma or equivalent required. (preferred)
• Bachelor's degree preferred. (preferred)
• Minimum of three years of prior experience in casino marketing or five years of experience in casino operations required. (preferred)
• Minimum of three years of experience working with player-tracking systems required. (preferred)
• Previous supervisory, leadership, or team development experience preferred. (preferred)
• High-level public relations and customer service skills required. (preferred)
• Excellent written and verbal communication skills required. (preferred)
• Strong interpersonal, organizational, leadership, and problem-solving skills. (preferred)
• Working knowledge of table games and slot machines required. (preferred)
• Ability to effectively coach, motivate, and develop team members. (preferred)
• Must be able to work a flexible schedule, including nights, weekends, holidays, and special events, based on business needs. (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.