Platinum Service Hotel Leader — GM

Pathfinder Hospitality; Austin (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

PTO & Vacation

Birthday Pay

Health Insurance

IRA Match

Flexible Scheduling

Discounted hotel stays

Job summary

Pathfinder Hospitality is seeking a General Manager to lead our hotel teams with a focus on Platinum Service. You will guide coaching, training, and cross-department support to achieve exceptional guest experiences and sustained performance.

The role emphasizes strong leadership, cultural alignment, and active involvement in hiring and community relations to keep standards high and expectations clear for both guests and associates.

Qualifications

• Leadership and problem-solving across multiple departments.
• High emotional intelligence in coaching and guest interaction.
• Genuine passion for delivering memorable guest experiences.
• Proactive, results-oriented approach with initiative.
• Strong growth mindset and learning orientation.
• Bilingual abilities in Spanish and English are a plus.

Responsibilities

• Provide strong leadership to hotel associates through training and continuous improvement.
• Be the on-property leader communicating Pathfinder's core values and culture while promoting initiatives.
• Maintain relationships with local officials, businesses, and customers to support engagement.
• Participate in hiring and oversee department performance evaluations.

Skills

Leadership

Problem-solving

Emotional intelligence

Guest-first passion

Proactive and results-oriented

Growth mindset

Bilingual (Spanish & English)

Job description

Pathfinder Hospitality is seeking a General Manager to lead our hotel teams with a focus on Platinum Service. You will guide coaching, training, and cross-department support to achieve exceptional guest experiences and sustained performance.

The role emphasizes strong leadership, cultural alignment, and active involvement in hiring and community relations to keep standards high and expectations clear for both guests and associates.