Hotel GM: Lead Service, Culture & Profitability

Brandt-Hospitality-Group-; Appleton (WI); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

PTO with immediate accrual

Access 50% of wages prior to payday

Hotel discounts Worldwide

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability Coverage

401(k) with immediate match

Double Time for Holidays Worked

Health Savings Account

EAP

Job summary

Brandt-Hospitality-Group- seeks a General Manager to drive hotel operations, guest satisfaction, and financial performance while maintaining brand standards and culture. You will lead multiple departments, communicate goals clearly, and ensure strategic plans translate into measurable results.

The role requires strong leadership, financial acumen, and the ability to train staff, manage maintenance, and build community relationships to enhance the property's presence.

Qualifications

• Knowledge of hospitality industry and business management fields.
• Ability to read, write, and comprehend English; multilingual skills helpful.

Responsibilities

• Oversee service quality, operational efficiency, guest satisfaction, and financial metrics.
• Lead housekeeping, front desk, F&B, sales, and engineering to maximize performance and brand standards.
• Ensure profitability and strong interdepartmental relationships.
• Delegate authority and supervise employees.
• Ensure staff receive proper training and safety SOPs.
• Manage HR functions: turnover, development, retention.
• Protect hotel assets via maintenance programs.
• Respond to guest requests and handle complaints promptly.
• Monitor Brand satisfaction scores and budget alignment.
• Comply with brand initiatives and standards.
• Prepare monthly financial reports and monitor budget vs. actuals.
• Participate in sales efforts and coordinate with Sales Manager.
• Conduct regular staff meetings and maintain open communication.
• Coordinate capital improvements to maintain quality and asset value.

Skills

Hospitality knowledge

Business management

MS Office

Brand operating systems

Sales process

Revenue management

Leadership

Budget analysis

Decision making

Tools

MS Office

Brand operating systems

Job description

Brandt-Hospitality-Group- seeks a General Manager to drive hotel operations, guest satisfaction, and financial performance while maintaining brand standards and culture. You will lead multiple departments, communicate goals clearly, and ensure strategic plans translate into measurable results.

The role requires strong leadership, financial acumen, and the ability to train staff, manage maintenance, and build community relationships to enhance the property's presence.