Hotel General Manager

Home2 Suites by Hilton Springdale Cincinnati; Cincinnati (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Flexible Scheduling

Employee Discounts on hotel stays

Leadership Development & Advancement

Supportive Ownership

Job summary

Home2 Suites by Hilton Springdale Cincinnati is seeking a visionary General Manager to lead hotel operations, financial performance, and cultural excellence across all departments. As chief executive, you will oversee front office, housekeeping, maintenance, breakfast, sales, and admin; drive guest satisfaction, profitability, and strategic growth through strong team leadership.

This role requires a bachelor’s in hospitality or business, 3+ years of leadership, and proven ability to manage a

Qualifications

• Bachelor's degree in Hotel Administration or related field, or equivalent experience.
• Minimum three years of hotel/guest-service leadership, with at least two years in supervision.
• Experience managing a hotel of similar size and complexity preferred.
• Proficiency in Microsoft Word and Excel.
• Exceptional verbal and written communication skills.
• Strong organizational, analytical, and project-management capabilities.
• Leadership presence, interpersonal effectiveness, and a solutions-oriented mindset.
• Ability to operate independently, make sound decisions, and lead under pressure.

Responsibilities

• Provide daily leadership to all hotel departments, aligning with brand standards.
• Drive financial performance through budgeting, forecasting, revenue management, and cost control.
• Build and mentor a high-performing team through coaching and accountability.
• Champion an exceptional guest experience through proactive communication and service recovery.
• Oversee staffing, equipment, maintenance priorities, and renovation planning.
• Cultivate relationships with suppliers, travel partners, and community stakeholders.
• Conduct regular property inspections and enforce safety and brand standards.
• Serve as the property’s ambassador with professionalism and integrity.
• Perform additional executive duties as assigned by ownership or senior leadership.

Skills

Leadership

Budgeting

Revenue Management

Strategic Thinking

Communication

Problem Solving

Team Building

Education

Bachelor's degree in Hotel Administration

Tools

Microsoft Word

Microsoft Excel

Job description

General Manager – Hotel Operations Leadership

We are seeking a visionary, results‑driven General Manager to lead our hotel’s operational, financial, and cultural performance. This executive role is responsible for shaping the guest experience, driving profitability, developing high‑performing teams, and ensuring the property consistently delivers excellence across all departments. The ideal candidate is a strategic thinker with strong business acumen, exceptional leadership presence, and a passion for hospitality.

Role Overview

The General Manager serves as the chief executive of the property, overseeing all hotel operations including front office, housekeeping, maintenance, breakfast, sales, and administrative functions. This leader ensures the hotel operates efficiently, meets financial targets, adheres to brand and regulatory standards, and maintains a strong reputation within the local community. The GM fosters a culture of accountability, service, and continuous improvement while empowering department leaders to excel.

Key Leadership Responsibilities

• Provide daily leadership to all hotel departments, ensuring alignment with organizational goals and brand standards.
• Drive financial performance through effective budgeting, forecasting, revenue management, and expense control.
• Build and mentor a high‑performing team through coaching, accountability, and a culture of excellence.
• Champion an exceptional guest experience through proactive communication, service recovery, and operational consistency.
• Oversee staffing levels, equipment needs, maintenance priorities, and renovation planning.
• Cultivate strong relationships with suppliers, travel partners, corporate representatives, and community stakeholders.
• Conduct regular property inspections and enforce strict compliance with safety, regulatory, and brand standards.
• Serve as the property’s ambassador—representing the hotel with professionalism, integrity, and a commitment to excellence.
• Perform additional executive duties as assigned by ownership or senior leadership.

Qualifications & Professional Background

• Bachelor’s degree in Hotel Administration, Business Administration, or related field (or equivalent experience).
• Minimum three years of hotel or guest‑service leadership experience, including at least two years in a supervisory or managerial role.
• Experience managing a hotel of similar size and operational complexity preferred.
• Proficiency in Microsoft Word and Excel.
• Exceptional verbal and written communication skills.
• Strong organizational, analytical, and project‑management capabilities with the ability to manage multiple priorities.
• Demonstrated leadership presence, interpersonal effectiveness, and a positive, solutions‑oriented mindset.
• Ability to operate independently, make sound decisions, and lead confidently under pressure.

Pre‑Employment Requirements

All candidates must successfully complete a pre‑employment drug screening and background check.

Executive Benefits Package

• Medical, Dental, and Vision Insurance
• Paid Vacation
• Flexible Scheduling
• Employee Discounts on hotel stays
• Leadership Development & Advancement Opportunities
• Supportive Ownership and Collaborative Team Culture

Why This Role Matters

As General Manager, you will shape the hotel’s identity, influence its long‑term success, and lead a team committed to delivering exceptional hospitality. This is a high‑impact leadership role for an executive who thrives on operational excellence, strategic growth, and creating a workplace where people and guests feel valued.

Source: Hospitality Online