Hotel General Manager: Lead Teams & Elevate Guest Experience

Automatic Data Processing, Inc.; New Haven (CT); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

401(k)

Health, Dental, Vision, Life & Vol.保险

TEAM & Travel Discounts

Vacation, Wellness & Holiday Pay

Résumé du poste

TEAM is seeking a dynamic General Manager to lead all hotel operations, focusing on guest experience, service excellence, and accountability. You will shape the guest journey, develop outstanding talent, and drive the property’s continued success.

The role requires strategic leadership, financial acumen, and the ability to foster a high-performing team within a fast-paced hospitality environment.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Strong knowledge of hotel operations, financial management, budgeting and revenue optimization.
• Proven ability to lead, develop and motivate high-performing teams.
• Excellent communication, leadership, problem-solving and relationship-building skills.

Responsabilités

• Provide strategic leadership for all hotel departments, ensuring operational excellence and an exceptional guest experience.
• Drive financial performance by achieving revenue, profitability, and expense-management goals.
• Lead, mentor, and develop department leaders while fostering a positive, inclusive, and high-performing culture.
• Ensure exceptional guest satisfaction by maintaining brand and service standards and proactively addressing guest feedback.
• Partner with Sales, Revenue Management, and Marketing to maximize occupancy, ADR, and RevPAR.
• Monitor key performance metrics and implement strategies to improve operational efficiency and financial results.
• Champion employee engagement, recognition, retention, and professional development.
• Ensure compliance with company policies, brand standards, and federal, state, and local regulations.
• Build strong relationships with ownership, community partners, vendors, and local organizations.
• Promote a culture of safety, service excellence, and continuous improvement throughout the property.

Connaissances

Leadership

Guest service

Budgeting

Revenue optimization

Team development

Communication

Formation

Bachelor's degree in Hospitality Management or related

Description du poste

TEAM is seeking a dynamic General Manager to lead all hotel operations, focusing on guest experience, service excellence, and accountability. You will shape the guest journey, develop outstanding talent, and drive the property’s continued success.

The role requires strategic leadership, financial acumen, and the ability to foster a high-performing team within a fast-paced hospitality environment.