Assistant GM, Hotel Operations & Guest Experience

Plamondon Hospitality Partners Llc; North Carolina; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Performance bonuses

Medical, Dental, Vision, and Life Ins.

Paid Time Off & Holidays

401(k)

Tuition Reimbursement

Job summary

Plamondon Hospitality Partners Llc is seeking a Hotel Assistant General Manager to support the General Manager in overseeing all hotel operations, guest satisfaction, and revenue generation. The role emphasizes staff engagement, HR responsibilities, and delivering service excellence across departments.

Ideal candidates have experience in select-service hotel brands, strong communication and leadership skills, and the ability to manage multiple priorities while maintaining high standards of

Qualifications

• Experience in hotel operations leadership and guest satisfaction.
• Knowledge of human resources, recruitment, and associate development.
• Strong communication, problem-solving, and analytical skills.
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
• Proficiency with MS Office suite and common hotel management software.

Responsibilities

• Assist the General Manager in overseeing all hotel operations.
• Support guest satisfaction initiatives and service standards.
• Oversee human resources, staff engagement, and retention efforts.
• Support financial performance, budgeting, and revenue generation.
• Coordinate sales initiatives and cross-departmental collaboration.

Skills

Guest service excellence

Interpersonal communication

Problem-solving

Analytical skills

Team leadership

Microsoft Word/Excel/Outlook/Teams

Tools

Microsoft Word/Excel/Outlook/Teams

Job description

Plamondon Hospitality Partners Llc is seeking a Hotel Assistant General Manager to support the General Manager in overseeing all hotel operations, guest satisfaction, and revenue generation. The role emphasizes staff engagement, HR responsibilities, and delivering service excellence across departments.

Ideal candidates have experience in select-service hotel brands, strong communication and leadership skills, and the ability to manage multiple priorities while maintaining high standards of