Platinum Concierge Lead — Guest Experience & Operations

Compass Group USA; New York; Ibrido; USD 37.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Descrizione del lavoro

Flik Hospitality, a member of Compass Group USA, is seeking a Senior Concierge Ambassador in New York to be the face of the organization, managing the corporate switchboard and serving as the primary contact for visitors, ensuring a warm, professional, and secure experience from arrival to departure.

This role suits someone who thrives in a high-touch, hospitality-driven environment and is passionate about delivering Platinum Service®.

Competenze

• Bachelor’s Degree required.
• Exceptional verbal and written communication skills.
• Proficiency in MS Office and reservation systems (EMS).

Mansioni

• Lead, train, and mentor concierge team to deliver Platinum Service.
• Welcome guests and ensure a warm, secure experience from arrival to departure.
• Operate the corporate switchboard and coordinate conference room bookings.
• Communicate with service teams and leadership, maintaining confidentiality.
• Maintain SOPs and ensure compliance with safety regulations.

Conoscenze

Hospitality

Communication

Organizational skills

Discretion

MS Office

Formazione

Bachelor’s Degree

Strumenti

EMS

Descrizione del lavoro

Flik Hospitality, a member of Compass Group USA, is seeking a Senior Concierge Ambassador in New York to be the face of the organization, managing the corporate switchboard and serving as the primary contact for visitors, ensuring a warm, professional, and secure experience from arrival to departure.

This role suits someone who thrives in a high-touch, hospitality-driven environment and is passionate about delivering Platinum Service®.