Platinum Concierge Lead - Guest Experience Champion

Flik Hospitality Group; New York (NY); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Flik Hospitality Group in New York, NY is seeking a Senior Concierge Ambassador to be the face of our organization, delivering warm, professional interactions with guests, clients, and employees from arrival to departure.

You will manage the corporate switchboard, oversee conference room reservations, coordinate catering for events, and ensure security and high-touch service standards across the site. A bachelor’s degree and exemplary discretion are required.

Qualifications

• Bachelor’s degree required.
• Passion for hospitality and Platinum Service.
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.

Responsibilities

• Lead and mentor concierge team to deliver Platinum Service.
• Welcome visitors, clients, recruits, and employees with warmth.
• Manage corporate switchboard, room reservations and events.
• Coordinate with service teams and ensure security compliance.

Skills

Hospitality mindset

Communication skills

Organizational skills

Discretion

MS Office

Education

Bachelor’s Degree

Tools

EMS

Job description

Flik Hospitality Group in New York, NY is seeking a Senior Concierge Ambassador to be the face of our organization, delivering warm, professional interactions with guests, clients, and employees from arrival to departure.

You will manage the corporate switchboard, oversee conference room reservations, coordinate catering for events, and ensure security and high-touch service standards across the site. A bachelor’s degree and exemplary discretion are required.