Platform TAM: Elevate Partner Tech & Roadmaps

Wise; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Wise is hiring a Technical Account Manager (North America) in Austin to help partners grow and optimize Wise Platform infrastructure. You will own technical relationships, understand integrations, resolve blockers, and coordinate with engineering and support to ensure long-term success.

You will drive adoption of updates, monitor SLA adherence, and influence product roadmaps while contributing to scalable processes and robust documentation.

Responsibilities

• Act as the dedicated technical relationship owner for key Wise Platform partners post-launch, specifically Tier 1 partners (indicatively $1M+ ARR), working alongside the Account Manager as the technical layer of the account team.
• Build a deep understanding of each partner's integration, architecture and technical roadmap, proactively identifying risks, technical debt and opportunities to improve integration health.
• Investigate and help resolve complex technical blockers across APIs, webhooks, authentication, data flows and existing integrations, using logs, monitoring tools, documentation and data to identify root causes and determine the right path forward.
• Partner closely with our Integration Support and Engineering teams during complex incidents, then own the partner-specific technical follow-through, preventative actions and improvements through to resolution.
• Support partners to successfully adopt the latest updates to Wise's technical integration through a change management process.
• Own the ongoing technical health of your accounts, including SLA adherence, monitoring performance, troubleshooting issues and ensuring best practices are followed.
• Advocate for your partners internally by surfacing feedback and influencing product roadmaps.
• Collaborate with Product Managers, Engineers, Customer Success Managers and Account Managers to drive improvements and resolve complex issues.
• Work with partners to drive adoption of the latest technical specification and identify opportunities for new features and use cases.
• Contribute to documentation, tooling and scalable processes that improve the experience for all partners.
• Help shape and scale how Technical Account Management operates at Wise Platform, creating repeatable processes, tooling and best practices as the function grows.

Job description

Wise is hiring a Technical Account Manager (North America) in Austin to help partners grow and optimize Wise Platform infrastructure. You will own technical relationships, understand integrations, resolve blockers, and coordinate with engineering and support to ensure long-term success.

You will drive adoption of updates, monitor SLA adherence, and influence product roadmaps while contributing to scalable processes and robust documentation.