Technical Account Manager - Northam

Wise; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Wise is hiring a Technical Account Manager (North America) in Austin to help partners grow and optimize Wise Platform infrastructure. You will own technical relationships, understand integrations, resolve blockers, and coordinate with engineering and support to ensure long-term success.

You will drive adoption of updates, monitor SLA adherence, and influence product roadmaps while contributing to scalable processes and robust documentation.

Responsibilities

• Act as the dedicated technical relationship owner for key Wise Platform partners post-launch, specifically Tier 1 partners (indicatively $1M+ ARR), working alongside the Account Manager as the technical layer of the account team.
• Build a deep understanding of each partner's integration, architecture and technical roadmap, proactively identifying risks, technical debt and opportunities to improve integration health.
• Investigate and help resolve complex technical blockers across APIs, webhooks, authentication, data flows and existing integrations, using logs, monitoring tools, documentation and data to identify root causes and determine the right path forward.
• Partner closely with our Integration Support and Engineering teams during complex incidents, then own the partner-specific technical follow-through, preventative actions and improvements through to resolution.
• Support partners to successfully adopt the latest updates to Wise's technical integration through a change management process.
• Own the ongoing technical health of your accounts, including SLA adherence, monitoring performance, troubleshooting issues and ensuring best practices are followed.
• Advocate for your partners internally by surfacing feedback and influencing product roadmaps.
• Collaborate with Product Managers, Engineers, Customer Success Managers and Account Managers to drive improvements and resolve complex issues.
• Work with partners to drive adoption of the latest technical specification and identify opportunities for new features and use cases.
• Contribute to documentation, tooling and scalable processes that improve the experience for all partners.
• Help shape and scale how Technical Account Management operates at Wise Platform, creating repeatable processes, tooling and best practices as the function grows.

Job description

Technical Account Manager - Northam

Location: Austin, us

Company Description

Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

As a Technical Account Manager (TAM) with Wise Platform, you'll play a key role in helping our partners grow and get the most out of our infrastructure, setting the standard for technical excellence. You'll work closely with our partners' technical teams, as well as internal product, account managers, engineering, and commercial stakeholders to ensure long-term success.

Your Mission

• Act as the dedicated technical relationship owner for key Wise Platform partners post-launch, specifically Tier 1 partners (indicatively $1M+ ARR), working alongside the Account Manager as the technical layer of the account team.

• Build a deep understanding of each partner's integration, architecture and technical roadmap, proactively identifying risks, technical debt and opportunities to improve integration health.

• Investigate and help resolve complex technical blockers across APIs, webhooks, authentication, data flows and existing integrations, using logs, monitoring tools, documentation and data to identify root causes and determine the right path forward.

• Partner closely with our Integration Support and Engineering teams during complex incidents, then own the partner-specific technical follow-through, preventative actions and improvements through to resolution.

• Support partners to successfully adopt the latest updates to Wise's technical integration through a change management process.

• Own the ongoing technical health of your accounts, including SLA adherence, monitoring performance, troubleshooting issues and ensuring best practices are followed.

• Advocate for your partners internally by surfacing feedback and influencing product roadmaps.

• Collaborate with Product Managers, Engineers, Customer Success Managers and Account Managers to drive improvements and resolve complex issues.

• Work with partners to drive adoption of the latest technical specification and identify opportunities for new features and use cases.

• Contribute to documentation, tooling and scalable processes that improve the experience for all partners.

• Help shape and scale how Technical Account Management operates at Wise Platform, creating repeatable processes, tooling and best practices as the function grows.

Additional Information

For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visitWise.Jobs.

Keep up to date with life at Wise by following us onLinkedInandInstagram.