Platform Support Specialist — SQL & AI Tools

The Trade Desk, Inc.; Chicago (IL); On-site; USD 39,800 - 73,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

401k plan with company match

Paid vacation and holidays

Job summary

The Trade Desk, Inc. in Chicago, IL, is hiring a Platform Support Coordinator to provide application support and collaborate with internal teams. This role involves troubleshooting, maintaining the ticketing system, and assisting users of The Trade Desk's trading platform.

Candidates should have a Bachelor's Degree or relevant experience, strong problem-solving abilities, and experience with technical support. The position offers a competitive salary between $39,800 and $73,000 and comprehensive benefits.

Qualifications

• Degree in related field or equivalent work experience.
• Minimum 2 years in client-facing role.
• Experience solving technical issues in a support environment.

Responsibilities

• Provide application support for platform issues within SLAs.
• Maintain the ticketing system and resolve technical issues.
• Collaborate with team members globally.

Skills

Troubleshooting skills

Customer focus

SQL

Excel

Communication skills

Education

Bachelor’s Degree or relevant experience

Tools

SQL

HTML

Job description

The Trade Desk, Inc. in Chicago, IL, is hiring a Platform Support Coordinator to provide application support and collaborate with internal teams. This role involves troubleshooting, maintaining the ticketing system, and assisting users of The Trade Desk's trading platform.

Candidates should have a Bachelor's Degree or relevant experience, strong problem-solving abilities, and experience with technical support. The position offers a competitive salary between $39,800 and $73,000 and comprehensive benefits.