AdTech Platform Support Specialist I

The Trade Desk; Los Angeles (CA); On-site; USD 48,200 - 88,300; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) retirement plan

Paid vacation and holidays

Job summary

The Trade Desk in Los Angeles is hiring a Platform Support Analyst who will leverage their customer-facing and technical skills to enhance platform experiences. This role is focused on troubleshooting, managing support requests, and liaising with clients to ensure a smooth operation of The Trade Desk’s platform.

The ideal candidate will have experience in technical support, solid knowledge of SQL and AdTech, and exceptional analytical skills. Comprehensive benefits, including health coverage and stock options, are provided.

Qualifications

• Minimum 3 years relevant work experience as a technical support representative.
• 2+ years of AdTech experience.
• Outstanding troubleshooting and analytical abilities.

Responsibilities

• Support platform issues and resolve technical support requests.
• Maintain the company’s ticketing system.
• Ensure trackability on all case and project work.

Skills

Technical support

SQL

Analytical skills

Client-facing skills

Troubleshooting

MS Excel

AI tools

Education

Bachelor’s Degree or relevant experience

Tools

Salesforce

Jira

Confluence

Postman

Tableau

Job description

The Trade Desk in Los Angeles is hiring a Platform Support Analyst who will leverage their customer-facing and technical skills to enhance platform experiences. This role is focused on troubleshooting, managing support requests, and liaising with clients to ensure a smooth operation of The Trade Desk’s platform.

The ideal candidate will have experience in technical support, solid knowledge of SQL and AdTech, and exceptional analytical skills. Comprehensive benefits, including health coverage and stock options, are provided.