AdTech Platform Support Analyst – Global Impact

Thetradedesk

New York (NY)

On-site

USD 48,000 - 88,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401k with company match

Disability coverage

Life insurance

Paid time off (up to 120–160 hours in

Paid holidays (13)

Stock Purchase Plan

Job summary

The Trade Desk is seeking a Platform Support Analyst in New York to help our Business Teams deliver excellent platform experiences. You will work with Customer Service, Engineering, Product Managers, and Technical Account Managers to drive improvements and support the trading platform.

Responsibilities include incident management, troubleshooting, SQL queries, and knowledge-base development. Bonus traits include familiarity with Salesforce, Jira, and Tableau, with competitive benefits and

Qualifications

Bachelor’s degree or four-year university or relevant substitute experience.
3+ years relevant work experience as a technical support representative in a small or medium-sized business.
2+ years of AdTech experience (RTB, DSPs, ad exchanges, aggregators, ad servers, optimization platforms).
Outstanding troubleshooting, analytical, and problem-solving abilities with cross-functional collaboration in a Global agile team.
Strong client-facing skills with de-escalation ability.
Strong SQL and HTML experience; advanced MS Excel for data insights.
Able to use independent judgment and provide data-driven problem solving.
Proficient in AI tools; capable of light on-call/after-hours support.

Responsibilities

Support for platform issues and incidents within SLAs.
Multi-task, manage, and resolve technical support requests.
Problem solving and troubleshooting across systems.
Execute stored procedures and query databases using SQL.
Maintain ticketing system and resolve platform issues.
Develop innovative, temporary remedies and propose permanent fixes with Eng/PM teams.
Contribute to Knowledge Base and documentation.