Global Platform Support Specialist

Thetradedesk

Chicago (IL)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Comprehensive healthcare benefits including medical, dental, and vision insurance.

401k plan with company match.

Paid time off including vacation and holidays.

Job summary

The Trade Desk is seeking a Platform Support Coordinator to provide top-notch application support and collaborate with business teams. Candidates should have a Bachelor’s degree and at least two years of relevant experience, strong analytical skills, and be proactive problem solvers.

This role offers opportunities for career advancement and hands-on experience in a dynamic environment. A keen interest in technology and a strong focus on customer service will ensure success.

The Trade Desk promotes a supportive work culture and is committed to inclusivity across all hiring practices.

Qualifications

2+ years of relevant work experience in a client-facing role.
Outstanding troubleshooting and analytical abilities.
Ability to collaborate cross-functionally.

Responsibilities

Support for application issues and ensure incidents are addressed within SLAs.
Maintain the ticketing system, troubleshoot, and resolve technical issues.
Collaborate with team members globally.

Skills

Troubleshooting

Analytical skills

Problem-solving

Communication

Time management

SQL

Excel

Education

Bachelor’s Degree

Tools

MS Office

HTML

Job description

This role offers opportunities for career advancement and hands-on experience in a dynamic environment. A keen interest in technology and a strong focus on customer service will ensure success.

The Trade Desk promotes a supportive work culture and is committed to inclusivity across all hiring practices.

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