Platform Support Coordinator

Thetradedesk; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits including medical, dental, and vision insurance.

401k plan with company match.

Paid time off including vacation and holidays.

Job summary

The Trade Desk is seeking a Platform Support Coordinator to provide top-notch application support and collaborate with business teams. Candidates should have a Bachelor’s degree and at least two years of relevant experience, strong analytical skills, and be proactive problem solvers.

This role offers opportunities for career advancement and hands-on experience in a dynamic environment. A keen interest in technology and a strong focus on customer service will ensure success.

The Trade Desk promotes a supportive work culture and is committed to inclusivity across all hiring practices.

Qualifications

• 2+ years of relevant work experience in a client-facing role.
• Outstanding troubleshooting and analytical abilities.
• Ability to collaborate cross-functionally.

Responsibilities

• Support for application issues and ensure incidents are addressed within SLAs.
• Maintain the ticketing system, troubleshoot, and resolve technical issues.
• Collaborate with team members globally.

Skills

Troubleshooting

Analytical skills

Problem-solving

Communication

Time management

SQL

Excel

Education

Bachelor’s Degree

Tools

MS Office

HTML

Job description

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

We are looking to hire a Platform Support Coordinator who will work in collaboration with our Biz Teams to ensure top notch application support. We’re looking for someone who is enthusiastic about new technology, has some existing technical skills to be successful but more importantly the acumen to learn and grow in the role; you’ll never run out of things to learn here. You’re a star communicator, customer focused, and love solving technical problems. There is plenty of room for advancement in this role within the department or otherwise within our company.

What you’ll do:

• Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
• Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform
• Assist internal as well as external users of our platform
• Collaborate and share knowledge with fellow team members, both locally and across the globe
• Use agentic AI tools to facilitate issue resolution and speed up day‑to‑day tasks
• Multi‑task, manage, and resolve transactional application support requests
• Executing Stored Procedures and querying our database using SQL
• Take initiative on tickets that can be completed without Development Team assistance
• Contribute to the company’s Knowledge Base by the creation of new Articles and updating existing ones
• Light after‑hours/holiday coverage

Who you are:

• Bachelor’s Degree from a four‑year university or relevant substitute experience
• 2+ years relevant work experience as a support representative or similar client‑facing role
• Outstanding troubleshooting, analytical, and problem‑solving abilities, along with an ability to collaborate cross‑functionally in a fast‑paced start‑up environment
• SQL and HTML experience is a plus
• Experience with AI tools is not required, but a willingness to learn is expected.
• Strong experience with Excel and MS Office, including pivot tables, chart‑making, and manipulation of large data sets is a plus
• General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
• Will be required to routinely or customarily troubleshoot items related to the platform that require independent judgement, decision‑making, and unique approaches
• No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply
• Effective time management skills – ability to prioritize and meet deadlines
• Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non‑technical audience.

Note:

Interns are not eligible for variable incentive awards such as stock‑based compensation, retirement plan, vacation, tuition reimbursement or parental leave

In accordance with various U.S. state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non‑discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock‑based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation such as variable compensation‑based incentives and commissions. Compensation may include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long‑term disability coverage, basic life insurance, well‑being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full‑time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.